The second edition retains the book's conceptual organization, aligning to most courses, and has been significantly updated to reflect the latest research and provide examples most relevant to today's students. Here are tools and templates you can start applying right away to improve service, reduce costs, and ultimately generate the elusive loyalty that the 'dazzle factor' fails to deliver. The book provides detailed explanations in the context of core themes such as customer satisfaction, ethics, entrepreneurship, global business, and managing change. This practical introductory text helps students understand, conduct, and interpret both qualitative and quantitative paradigms in educational research methods. As a companion to Sam Newman’s extremely popular Building Microservices, this new book details a proven method for transitioning an existing monolithic system to a microservice architecture. Found insideHow do Bitcoin and its block chain actually work? 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Found insideGene Sperling, author of the seminal 2004 report published by the Council on Foreign Relations, and Rebecca Winthrop, director of the Center for Universal Education, have written this definitive book on the importance of girls’ education. The goal of Reforming Juvenile Justice: A Developmental Approach was to review recent advances in behavioral and neuroscience research and draw out the implications of this knowledge for juvenile justice reform, to assess the new generation ... The European Union (EU) is a political and economic partnership that represents a unique form of cooperation among sovereign countries. A vital resource for pilots, instructors, and students, from the most trusted source of aeronautic information. Bringing together current research, theories and methods from leading scholars in the field, this volume is a state-of-the-art study of intercultural communication competence and effectiveness. The text and images in this book are in grayscale. Found insideReproducibility and Replicability in Science defines reproducibility and replicability and examines the factors that may lead to non-reproducibility and non-replicability in research. The present handbook offers, in a quick reference format, an overview of key considerations in the implementation of participatory responses to crime based on a restorative justice approach. "This Report aims to inspire and guide the researchers and practitioners who can help advance a new set of development approaches based on a fuller consideration of psychological and social influences." - p. 2 Found insideThis book contains comprehensive overviews and original studies focused on ecological and ecosystem functioning studies, hazards and conservation management, assessment of environmental variables affecting species diversity, also ... Taking an in-depth, hard science look at the problems of indoor environmental pollution, Indoor Environmental Quality covers all the major indoor contaminants - inorganic, organic, and bio The book examines how disparities in treatment may arise in health care systems and looks at aspects of the clinical encounter that may contribute to such disparities. Anti-bias education begins with you! Become a skilled anti-bias teacher with this practical guidance to confronting and eliminating barriers. Found insideThis presents both opportunities and challenges for the current day organizations and accounting professionals alike. This book shows many different aspects to the same accounting principles but from a cross-cultural perspective. This book describes new approaches to wireless security enabled by the recent development of new core technologies for Wi-Fi/802.11. It shows how the new approaches work and how they should be applied for maximum effect. 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Get ready to pass the CISSP exam and earn your certification with this advanced test guide Used alone or as an in-depth supplement to the bestselling The CISSP Prep Guide, this book provides you with an even more intensive preparation for ... The committee's research agenda has been designed to supplement the work of other groups, particularly the Carnegie Corporation of New York's Commission on Preventing Deadly Conflict, which issued its final report in December 1997. In this book, the Institute of Medicine makes recommendations for an action-oriented blueprint for the future of nursing. Only a minority of people with social anxiety disorder receive help, but this guideline demonstrates that effective treatments exist and it aims to increase identification and assessment so that people can access interventions to help them ... Fourteen categories of mHealth services were surveyed: health call centres, emergency toll-free telephone services, managing emergencies and disasters, mobile telemedicine, appointment reminders, community mobilization and health promotion, ... The Review of Maritime Transport is an UNCTAD flagship publication, published annually since 1968 with 2018 marking the 50 year anniversary. The Handbook is divided into four parts: * Foundations and Frameworks, * Core Processes and Functions, * Patterns and Dynamics, * Measurement and Outcomes. Designed to teach nurses about the development, motivational, and sociocultural differences that affect teaching and learning, this text combines theoretical and pragmatic content in a balanced, complete style. --from publisher description. 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