Try to reboot the smart device and re-discover on Alexa. If so, how can I fix it? Copyright © 2021 TP-Link Corporation Limited. 2. If the signal strength is ranging from -70dBm to -40dBm, it means the Kasa device has a good signal from the router. Not using Alexa but Google will do the same thing. Solution: Wipe app data and clear cache from Kasa app. Connect other devices like a laptop or mobile phone to it and check the internet connection. Wireless connection could have been lost. They were always solid for me in the past, so not sure what changed? Failed to control Kasa device in the local network. Allow it to run, then you will You can follow the question or vote as helpful, but you cannot reply to this thread. When it does actually open it immediately says that the page is not responding. Make sure you can control the Kasa device in the local network. I bought an Eero earlier this month (Amazon had a sale for $100 off). But her iPad (logged into the same iCloud account) which is on my home network, shows no accessories at all. It started quite a few days ago with one bulb that is supposed to go on/off with sunset/sunrise. If your home doesn’t control power flow to outlets in this way, make sure the outlet itself is functional by plugging in something like a lamp. Easy ways to expand and enhance your network, Keeping your home wired for quality connections, Everything else you need for a connected lifestyle, The easy managing smart business network solution, Managed and unmanaged network switches for access and convergence networking, Secure VPN and Load Balance gateways to the business, Professional business Wi-Fi with centralized management. I purchased a Hue kit three weeks ago and linked it to HomeKit. Then, re-enable your smart home device again. This leaves the user unable to change scene settings. How to reset TP-Link Kasa smart switch and plug? I decided to swap out a troubled plug with a Zigbee bulb not in use. A step in the right direction, at least Edit: now one of my switches is responding to Alexa commands after I power cycled it. Go to Control Panel (from the Start menu) 2. knxd_ets_failure.zip 1 Copy link RedTiger26 commented Aug 1, 2016. Case 1. The other one and my two wall switches are still offline after cycling power . Failed to control Kasa device remotely. Step-by-step network troubleshooting steps can be used to diagnose and repair the problem as described below. 3. In addition I also added 1 non Hue power switch (that is HomeKit enabled). Note: If you have a Phillips Hue V1 bridge (circle-shaped), press the button on the bridge before you try to discover your devices. Today, we're going to look at troubleshooting errors with Alexa and your Smart Home Devices. Which driver do I need to replace to fix this? A Single Tap Is All It Takes . Go into the “Settings > Wi-Fi” menu of your smart phone for Android or "Settings > Wi-Fi > Choose a network" for iOS, manually connect to the smart devices network. Had another Kasa failure this morning with Alexa and the app. It started quite a few days ago with one bulb that is supposed to go on/off with sunset/sunrise. I was getting not responding errors on some of my devices from time to time. Maybe, just maybe it’s dropping out at times. My issues have been signal related or a power failure however. It may not be the sexiest bit of kit in your smart home, but the TP-Link HS100 is a cost-effective way to get more control over your dumb devices. B. Local control is just so much better. 3. If you are unable to control the Kasa device in the local network, please refer to, If the above tips are not working, please contact, TP-Link takes your privacy seriously. Internet access on your router could be unavailable. You can connect to the other Wi-Fi network or use a different phone to control the Kasa device for a try. Go to Rebuild 5. Step 1. A while before I left, I set it up to be a hub as well as the Apple TV. Repeat this multiple times and turn it on again. I bought it because of bad connections in areas of my condo. Turn on the bulb for three-to-five seconds and then off for three-to-five seconds. Done. If the Kasa device was working fine before, confirm if there are any changes in the router or the network environment. I then renamed the troubled Kasa plug and put it on a different lamp. Please let me know if you'd like me to provide you with more details! Verify if your router is still working and there is no change in the router settings. Thank you! Time for more testing…. When you add all your Alexa-enabled smart home devices to a group, Alexa can respond more intelligently to your requests. If reset was successful, the bulb blinks. Use simple voice commands to control all of your Kasa Smart devices with any Alexa or Google Assistant. Check products and services for your region. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. I wonder if it can be related to my iPad, which I have with me on the trip. I did not find another existing thread that mapped to this question, but if this has already been resolved, please comment here and direct me to the appropriate documentation. Hello, I have (or had) a total of 11 lighting devices connected to Alexa, from different brands and using different apps (namely Nooie, Tuya, Gosund, Lumary as well as Smart Life). It did not work. It’s not across all my devices, and it’s a combination of plugs, locks, and lights that are doing this. My Alexa app just now let me successfully sign in to the Kasa skill. Note: Some manufacturers listed may not be available in all countries. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. So what do you do when you ask Alexa to turn on the lights, and she tells you a device is not responding? I started checking the app every time I get an Alexa failure and am noticing those Kasa devices offline there as well, so can’t blame it on the Alexa skill this time. All; dimmable ; filament; light strip; multicolor; tunable white; KL130. Wyze recently reset their security tokens as a precautionary measure, which means everyone’s Wyze Alexa skill was reset. In this case, please move the Kasa device closer to your router for a try. Marcus_Rivera (Marcus Rivera) September 9, 2020, 2:35am #9. Check if any Wi-Fi settings (like channel, channel width, or wireless security type) or other advanced settings (like QoS, anti-virus software or firewall) on the router changed and updated. I’ll update this thread if this holds out as a solution. I’ll likely try switching the internet band to 2.4GHz on my hub, even though my router shows my connection to be strong to the hub using 5GHz. Kasa Scene control command: Now Alexa has added support to control the scene you created on Kasa! Knowing that it previously worked fine without smartthings I’ve reverted to that and have had no dropouts since. Everything you enjoy about smart plugs, now in a discreet in-wall outlet. Go to Indexing Options 3. Why does the device’s status Show “Offline” on Alexa? Maybe something is cause a major delay on your network and Alexa cannot get the status before timing out and giving the response (sorry the device is not responding). ADB not responding. If the signal strength is less than -70dBm, it means the signal strength from the router is too weak. The device will not be able to reach the internet when these failure conditions occur. Need someone else to discuss this. To enable it again, follow these steps: Open the Alexa app Open the menu in the top left corner. I have it bookmarked now. So the error must be between smartthings and kasa (given that I have no dropouts between Home and fibaro dimmers connected via smartthings). Try reboot the device and re-discover on Alexa. Continue this thread level 2. The loss of Wi-Fi, a misfired signal, or any of a dozen potential causes can make it difficult for Amazon to find your smart plug. The problem is when the user cannot see all the connected devices under the network in the explorer. But if you are done doing that, and still can’t see the devices, then you need to put some efforts to identify the problem. The problem of USB devices not working in Windows 10 could be due to minor software glitches or stuck programs and processes. No further problems yet. Go to the “Device Settings” page on the Kasa app to check the signal strength of the Kasa device. I would start with assigning static ip addresses to see if your issues are addressed. Hi. I do have the same issue, no device programming possible in ETS5 via knxd. Looking for Past Logs for devices. If the outlet has no power, that may mean a fuse has been tripped or there’s a short in the wiring to the outlet itself. Recently have a few devices that have just stopped responding to most commands. Have removed skill, rediscoverd devices and its still the same. We had been using kasa plugs with Google home for a while without issue. Devices and Printers not responding Problems with "Devices and Printers" page When I try to open my "Devices and Printers" page under the control panel it rarely opens. Set up was so simple! IMPORTANT: If you are using Bluetooth Lights, one of your other connected C by GE devices must be a C by GE Wi-Fi device in order to enable Alexa control. Upgrade the Kasa device to the latest firmware (click here). I don’t know why, but it seems to have forced a refresh of sorts. Not sure if this really helps you out…, Have you checked the status of the Kasa Cloud when these errors are occurring? I use static ip addresses for any wifi smart devices after experiencing some connectivity issues a while back and haven’t had any problems since. I'm new to HE as of the last month (former Wink user) and really love it. Double check whether Kasa App can remotely control the device or not. Go to Advanced 4. a message Waiting for ADB appears and I can't do anything with Android Studio. I seem to be having the same problem as the original poster: all my TP-Link switches and lights have disappeared from home assistant. Mostly my Honeywell thermostat. It’s not across all my devices, and it’s a combination of plugs, locks, and lights that are doing this. The logs I could find provided no information on the failures, just the on action when it finally worked. Also check your past logs for the Alexa Skill for error conditions. Make sure you've set up a smart home device group. Don't always believe Alexa when she says a device is not responding. I wasn’t aware that TP Link had a status page. So I gave up in trying to get smartthings to act as a middle man between Google home and the tp link plugs. Opened the Kasa app and the light worked right away. I have this annoying issue with Alexa, my TV, and my Harmony Hub. Support. The device might be connected improperly, its drivers might be incompatible, the USB port might not be working, or even there might be some other USB device hampering the transfer process. Has anyone else seen this behavior? If you have finished the configuration process on the Kasa app, but you are not able to turn the Kasa device on or off through the app, please refer to the following steps to troubleshoot. It’s another day and another Kasa outage for me. I’m not finding them in the IDE, new app, nor the Alexa app. Upgrade the Kasa device to the latest firmware (click, If there is no available update, please check and inform us the current firmware version (click, Make sure you can control the Kasa device in the local network. We have a similar issue. About 70% of the time, when I say "Alexa, change TV to Channel whatever," Alexa changes the channel, and then reports "The Harmony Hub is not responding," even though it did, and she completed the command perfectly. Link: https://www.tp-link.com/us/support/cloud-service-status/. These DNS server errors may appear for any of several different reasons. Maybe something is cause a major delay on your network and Alexa cannot get the status before timing out and giving the response (sorry the device is not responding). No reported Kasa outage either. If your Amazon smart plug is not responding, make sure the outlet it’s plugged into has power. I did sync KASA and HUE I think by commanding it through my phone. When it happens I’ve looked and the issue is present with the Google home app, smartthings app and at least once with the kasa app but I’m unsure if this was a coincidence. Download and install any software updates available for your devices. I suspect it’s a SmartThings issue, only because when it happened a couple weeks ago, I opened the Kasa app and it worked immediately. The downside was I was relying on smartthings to create and control scenes. Hi, folks! I have several Kasa plugs, but only had 2 hooked up for lamps. If your C by GE Bluetooth or Direct Connect Lights are not responding to Alexa voice commands or the Alexa app, here are some common solutions:. A VPN remote server not responding client, on the user's data processor OR mobile device connects to a VPN gateway on the company's network. Your browser does not support JavaScript. Turn off the bulb. Recently the kasa devices stop responding. 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