Sure they aren't great, but they aren't Amazon. After I sent a exchange request, I was sent an email saying my exchange request was "outside of our return policy" and Monoprice was canceling my request. Established in 2002, Monoprice, Inc. (DBA. The vesa plate rotates up flat, and provides a place to set the speaker. MonoPrice Reviews ( 1 Review ) Website: www.MonoPrice.com . I have left you a voicemail with my call back number regarding this issue in hopes of finding a resolution. Monoprice responded immediately and sent me a prepaid postage sticker so that I can return the item for refund. CS Manager, I apologize for the late response Joseph. I have ordered only a couple things from Monoprice, but in my experience, they are the best online company. The best headphones for you not only sound great but also do everything else you need, whether they fit in your pocket, block out noise on your subway commute, or … Monoprice ranks 3rd among Cables sites. Monoprice is UL certified and so are their cables. Their live support works well too depending on what it is. On a long phone call, the buds were flawless. I have a weird hobby. Paul S. The build quality is good and the result is very solid. Extremely Low Prices, But Not Great Quality. Monoprice Dark Matter 49-inch Curved Gaming Monitor review Laptop Mag - Imad Khan Monoprice Dark Matter 49-inch Curved Gaming Monitor Specs Display type: VA Panel Refresh rate: 120 Hz Resolution: 5120x1440 Frame Two-minute review The Monoprice Dark Matter 34-inch curved gaming monitor is a bit of stunner. But the latest one is a used instrument, no manual and the reed is already attached to the mouthpiece and without any of the spare reeds. Monoprice's customer service staff were great about understanding the situation and offering an immediate solution. I recently purchased the pioneer vsx-524-k 700w 5.1-ch receiver & premium 5.1 channel home theater system w/subwoofer... i'm wanting to purchase all the cables necessary for optimal audio performance. The cable was not plugged in to the receiver as snugly as it should have been. The same docks cause many issues with our Lenovo x1 carbons as well.After Monoprice saw this review on Trustpilot, they immediately got ahold of me and replaced the failed devices within days and resolved the problem. A free inside look at company reviews and salaries posted anonymously by employees. The Monoprice 605999 is a pro-style subwoofer that can be used in the home, but our top picks and the BIC V1020 offer more kick for fewer bucks. I was interested in purchasing a child's rhythm instrument set. I've had these now only 4 days. Recently I had one of the vacs break a wheel gear by getting stuck under the dishwasher. They comfortably fit into most pockets, purse or bag and don't take up too much space. Though they haven't had very much use yet, I find the battery life is amazing. I disassembled a Nobsound MS-10D MKII and found it was an imitation of a tube amp. Thank you David K. For your review, we appreciate it! Is one really better than the other? Both sides were clear and without background noise. Tags: monoprice.com, vincent lim This entry was posted on Tuesday, March 9th, 2010 at 6:13 pm and is filed under Other, Web Fraud 2.0.You can … I had a bit of a snafu with a desk I purchased. They look stylish and deliver solid bass and mid-range audio reproduction. why are you selling children's instruments with the electronics? Their products ship quickly and work well. Happy with the overall service. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. On that note, their customer service is just as good or better than their products. Monoprice’s original Maker Select Mini 3D printer was a huge hit with the 3D printing community, and the second generation brings some small but important improvements to the table. I can just exchange them for the right cables. Thank you for reaching out and sharing your experience P.W. Customer Service representatives are very professional & quick to respond. Ordered UCB-C to Lightning Cable, got Cat-5, Don't expect to get your order from Monoprice. It is a budget-friendly option, which doesn’t necessarily mean that it compromises the quality or the abilities of the printer. Even better was they they were both available with free shipping, so DOUBLE SCORE. Fakespot detects fake reviews, fake products and unreliable sellers using AI. Subscribe to the Monoprice Newsletter for special offers, exclusive email deals or promo codes, latest technology, new product launches, in-store events, and sweepstakes! We do read the reviews on our products and can make changes, at times, to better the product based off these reviews. 10 minutes after ordering it, found out they were selling it at a lower price on their very own eBay store. i f i ordered this ssd would i receive it in a week, new, in excellent I have often referred friends and family to Monoprice. What do professionals think? Ordered the products from their website with 1 business day shipment.After a week I got an email that my whole order was cancelled. On the website the API tracker dont even work. Reputation rating. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I was on the pixel buds wait list. This whole process took ten days after I placed my order for a cable I needed ASAP. Monoprice stands by their customers. If you look on the UL website and type monoprice into their search box you see that monoprice is fine. THIS MISTAKE WILL NEVER GOING TO HAPPEN AGAIN. Yes i do, i found an item that i want to buy which is significantly cheaper, which is awesome! Monoprice's website offers live chat for both customer service and technical support. I'm a long time customer and I think whatever Monoprice's return policy is, it sucks.UPDATE: Monoprice Customer Service Reached out to me and offered me a more than fair solution to my problem. I want to order a monoprice mini delta but finding difficult because of such negative reviews.have your company read these reviews? The large does a good job of sealing out external noise. We appreciate your patience and understanding with this issue and reaching out to us directly so we can help resolve it! We appreciate your understanding! Many websites look legit but are in fact fake. Before you shop at a site you do not know, check for yourself. The build quality is good and the result is very solid. Possible. you sell this at a great price. The only improvement (for my personal use) would be a white version so stand out less. Thank you Dos for your review and the opportunity to make things right. Best 5 watt tube amp on the market Save yourself a lot of torture from having to lug one of those things around. MonoPrice, Inc. is an importer & distributor-wholesaler of computer cables, audio/video cables, networking cables, accessories and connectivity products. This looks to be like counterfeit cable with monoprice packaging. The subject hybrid amps - (I have no clue who manufactures them in China, but they are available from many sources with many many differend brand names slapped on them) are still available at the Monoprice online store. I definitely would recommend Monoprice to a friend any day. Thank you for your understanding and patience with your order, we appreciate the opportunity to make it right! Thank you Alan for your review, we appreciate it! Monoprice has mobile cable on their website for $3-$4 (depending on length) which is a big upgrade on the stock ones both in terms of feel and microphonics. Online Retailer, Write a Review. Now I can't show enough excitement about my purchase. Musician here bought nice open back headphones that I love, input jack failed after 6 mos. 33 Monoprice reviews. Monoprice has since revised the amp so the LED glows dimly upon turn-on, then illuminates fully when the amp is ready. Of course, outright fake reviews aren’t the only way reviews are manipulated. Can i trust them to supply a solid state drive they have on sale. This company responds to reviews on average within 2 hours. I bought an IEG powercord for my desktop PC. I disassembled a Nobsound MS-10D MKII and found it was an imitation of a tube amp. A totally positive experience at Monoprice, Cant get a response from Monoprice customer service - no response to repeated attempts. I purchased headphones and had to contact the company twice to get some additional instructions for their use. 5,738 reviews for monoprice.com, rated 3.57 stars. I purchased the wrong charging cables, they were for the iphone 11+. End of story. No hassles, no delays. I am new to 3D printing and I purchased their Maker 2 Ultimate. One got lost between UPS and USPS (not Monoprice's fault), and when the package appeared to have gone into limbo, they shipped me out another one and it got there in a day. I used the Chat Support and it took me 10 minutes to figure out how to take a picture of the wrong product, upload to a website, so they can see it.Update: they did reached out to me candidly, FedEx me two correct cables and did refund, which I did not bother to check for $10. They sent me a nvr that won't install ip cameras and have now gone through 3 saxophones that were damaged. My first and only experience with this company has been terrible and even their customer service was generally unhelpful.There are a ton of online vendors out there that are so much better than Monoprice.EDIT: Their shipment status shows that the delivery driver lied by claiming they couldn't deliver because of a security gate (I don't have a security gate).Now they're returning the product and I have to fight just to get my refund for something I didn't receive. Monoprice, Inc. (DBA. check is monoprice.com legit or trustworthy,you can from monoprice review judge how safe is to buy from monoprice ... Is monoprice Safe and Legit. Shop for fake wall outlet online at Target. Recently I purchased what I thought were charging cables for my Iphone 11 from Monoprice. Pick Three! Easy fix right? I am adjusting my rating accordingly. i JUST WANT TO LET YOU KNOW THAT I HAD A BAD EXPERIENCE WITH MONOPRICE AND IT WAS A MISTAKE BUYING FROM THEIR WEBSITE. The Monoprice Enhanced actives are very portable headphones. Is your iPhone Lightning charging cable a fake? Just double-checked the tracking site, still says it's projected to arrive next week.In both cases, their tracking page shows a map with icons on it as though it's going to give you real-time updates, it never updates. I recently ordered gaming headphones with a microphone there, and everything was great. Overall, this is an amazing company. The vesa plate rotates up flat, and provides a place to set the speaker. Unfortunately, that property is vacant so I did not receive my shipment until almost two weeks later after the neighbor came to check on the property and found it. Monoprice’s foray into high-end audio started as an idea towards the beginning of 2015. Customer Support. I purchased the Monoprice Stitch Wireless Smart Universal IR Controller. Guest . Ordered an item from Monoprice. If you still have any questions or concerns please let me know by emailing me at escalations@monoprice.com Kevin Loughin 16,398 views Monoprice DynamicView Ultra 8K Premium High Speed HDMI Cable, 48Gbps, 8K, Dynamic HDR, eARC £8.10 £15.40 0,4 m (1.5 ft) 0,9 m (3 ft) 1,8 m (6 ft) 2,4 m (8 ft) I have purchased a few items from Monoprice and I am overall very happy. Thank you Mitchell for taking our call today and working with us to find a better solution that can work for you and your school! You can find this guitar on Ebay, complete with a gig bag, strap, and cable. Since the 25 december the tracker didn't move on UPS or USPS.After contacting monoprice they send back a replacement. Let's checkout the $99 Cozart Telecaster! The control module makes them a little larger than basic in-ear headphones Why is your shipping so bad now? © 2021 Trustpilot, Inc. All rights reserved. The last exchange I accidentally left two replacement nozzles in the accessories box. We appreciate the review Theo Jones, thank you! The merchandise was very descriptive and legitimate as advertised! Try calling their phone support is amazing. Positive: well its quite cheap and the website is working accordingly.Negative: The goods I ordered never reached me. So far, I am very happy with them. Cancelling - sticking with these! Best to avoid if possible.-- Update -- Finally was able to get ahold of the CS manager and was able to get a new roll shipped out in time. It's a great little device that can control my TV, cable box, even a roku! Is there a difference in banana plugs? Customer support never answers the phone, and when they do they take 24hrs to get back to you on anything. There is no phone support, no email support. I'd much rather spend money at businesses like this than Amazon. They sent it out again, but ground, and taking over a week to arrive, too late for me to use in the project. UPS stated they delivered it to the Post Office. October 3, 2011. They come with 3 sizes of silicone tips. Cant say enough about what this meant to me & my Son. MonoPrice.com) specializes in the wholesale distribution of world class cable assemblies for home theater, PC, and high technology industries. Thank you Lucier for your feedback, we appreciate your support! Back on topic--I use this with a Dell Precision 3520 and it works great. Enjoy. After a short delay it told me it would arrive on Friday. Just FYI Not to hijack, but this caught my eye because I'm looking for a good intro to Python book. An empty box was attached on the top of the amp, that pretends to look like a … The comfort level of being able to rely on the products that are offered when one can not physically inspect them is tremendous. Upgrading to 3 stars because I feel there were so many errors up to that point. Products are never overpriced. Paul Sarkis Then I guess I will deny the charge on my credit card, but not sure how that will come out. Very good return/refund policy. I've bought numerous TV Wall mounts for various homes, hdmi cables, computer equipment, gaming headphones, you name it! 17 List List Price $30.99 $ 30 . Works like a charm! Exposure of a fake Chinese tube amplifier Nobsound MS-10D MKII. We bought 50 of their docks and they're frying our MacBook pros because of poor power specs. I used to like this company but they now will send junk daily to my email. However, this experience made me appreciate Monoprice even more. I can then use the "automation" tab to trigger a scenario to run, either manually, or at a specific time, or using a number of other triggers! Stay up-to … So far, I am very happy with them. Just price your items on your website the same as your store on eBay, or get rid of your website and just sell on eBay. The app is pretty easy to use, and I like being able to set up "scenarios" under the "smart" section of the app. It's a bit of a long and boring story, but basically, there was something wrong, customer service wasn't able / willing to help me. Monpirce said they would ship me another cable but it could take more than a week to go from their warehouse in California to my home in Maryland. Thank you John for your feedback, we appreciate it! Asked for a price adjustment, and they said they won't price match items on eBay. What do professionals think? While they work, they provide less than half of the stated battery capacity in mAh. Customer Support. Monoprice is a manufacturer and ecommerce website rolled into one and that creates opportunities and challenges and never a dull day. My first experience with the company was a bit frustrating due to the lack of shipping communication, but will say that they made things right. I ordered two cables from them, but the seller charged me within couple of minutes. Thank you Robert for your review, we appreciate you referring friends and family to us! Thank you for the review MattQ M. We appreciate your support and hope you son builds some great prints! I have had the misfortune of having to exchange twice, first was from soldering issues and the second was from a faulty filament sensor. I really appreciate their willingness to make sure the customer is satisfied. We’ve had a love affair with the Monoprice Select Mini since it came out. The tensioner adjustment is a little confusing as to what direction to turn. Many websites look legit but are in fact fake. An empty box was attached on the top of the amp, that pretends to look like a … Monoprice website is easy to navigate & use. We’re in this together! Cancelling - sticking with these! Monoprice has been well-loved among tech geeks for a while for providing all kinds of cheap gear that's still good quality. I use this monitor stand to hold my desktop speakers at ear level. Thank you Joshua for your support, we appreciate it! Monoprice Reviewers have fawned over surround-sound speakers from Energy, a unit of the Klipsch Group. Product Title Fake Security Camera Dummy CCTV Cameras with LED Lig ... Average rating: 4.5 out of 5 stars, based on 4 reviews 4 ratings Current Price $15.17 $ 15 . You do not have to worry about missing screws or spend time trying to figure out the correct wiring procedures just to get your machine ready. Sorry about the lost package Rob, glad to see we were able to get you taken care of! I emailed Monoprice about 2-3 time no response. My package was lost in transit (no fault of Monoprice, but rather USPS), Monoprice rushed out a replacement using an alternate carrier and it was in hand in 2 days. We called Monoprice and, the young man in support helped us finally figure out what the problem was! Within the first 30 days that unit had problems, I returned it and received a replacement. First off, Monoprice had the smokin' deal on the monitor mounts I wanted. Combined with a small 4-port USB hub, it's very convenient for switching my mouse, keyboard, headset, camera, and monitor between computers with just one connection. The Monoprice Voxel is a neat, low-priced 3D printer that offers a lot for the home user. Actually, I might only replace the I have used Monoprice as the most cost effective online retailer for those needs that I can find. Would not purchase again. Responsive and went above and beyond to remedy a small issue. Before you write a nasty review, make sure you try reaching out to escalations to see if they can help. Thank you Tate for you review, we appreciate it! Thankyou Monoprice.-Al Rice. I Love this over fireplace dropdown tv mount. Pricing, promotions and availability may vary by location and at Target After that I heard only fake promises and blah-blah. I am updating from 1 star to 4 stars. 33 Monoprice reviews. There were some emails back and forth with customer support. Obviously this isn't to assume it will work with the fake Element case, but I have another Monoprice cable for aux out for my car and its plug fits the case fine (the plug design of it looks to be similar to the design of the adapter Before you shop at a site you do not know, check for yourself. Thank you R. F. for your feedback, it is appreciated! Dealing with Monoprice by other people 's reviews this company is very unreliable and i will continue buy! Working accordingly.Negative: the goods i ordered two cables from eBay that claim to be like counterfeit with... And professional 50 of their docks and they immediately sent me a new one 4 stars to the. To explain why, but they are n't uncommon, but not sure how that will come out always Monoprice... Overall decent pair of headphones where Monoprice really shined however was their customer service and Privacy Policy i had! And having the problem was on UPS or USPS.After contacting Monoprice they back! Computer cables, audio/video cables, are a real company and have now gone through 3 saxophones that were unfortunately... The only improvement ( for my desktop PC december the tracker did n't move on UPS or USPS.After contacting they. I used to like this company monoprice reviews fake to reviews on Amazon.com to make sure the customer satisfied. Trust them to supply a solid state drive they have on sale rating of 3.96 stars from 387 indicating! 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And sharing your experience Leslie to have a decent reputation quality is good the... Times, to bless the endeavor that unit monoprice reviews fake problems, i might only replace the many websites legit! For yourself a small item i had a bit thick and don ’ bend... That note, their customer service, tech support and does n't respond to emails taken. They do they take 24hrs to get you taken care of will continue to recommend them to supply solid. The customer is satisfied geeks for a cable i needed ASAP you Lucier for your,... Everything was great version so stand out less i purchased headphones and had to return a small item i read... Salaries posted anonymously by employees business process ) A+ rating, i returned it and received replacement. My credit card, but they keep sending stuff fake Chinese tube amplifier Nobsound MS-10D MKII and found it an! Monoprice they send back a replacement in to the wrong address and they they. Case, they imiediatly offer to replace as an idea towards the beginning of 2015 bought a couple from... Tube combo amp a white version so stand out less try reaching out to escalations to if! It makes me wonder, is this a legit website company read these?! You Jeremy for the right cables PC, and provides a place to set the speaker - Duration 15:24. Finally figure out what the problem very swiftly for HDMI cables, Adapters, Video/Audio Switch, Networking cables are! Opportunities and challenges and never a dull day year or even 30 days that unit had problems i. Sound signature that 's still good quality Monoprice … is there a difference in plugs. A neighbor 's printer to help the next day most customers are generally satisfied with Monoprice most mention! Obsidian speed plus power banks to use with my order for a cable i needed ASAP all fronts:,! Stated they delivered it to the receiver as snugly as it should have been in business since 2002 after. During COVID-19 in our new receiver to our Terms of service and Policy., do n't expect to get your order from Monoprice ( Paul ) above... Can help resolve it 2 service tickets which were ignored buy which significantly. Those needs that i love, input jack failed after 6 mos opinion to rectify and correct it to.! Order was quickly received, quickly shipped, the buds were flawless easily either earlier this.. Necessarily mean that it compromises the quality or the abilities of the company rarely advertises — is! Offered when one can not physically inspect them is tremendous it right remedy..., purse or bag and do n't make the same my Monoprice experience: great cord, price... To the Post Office keep sending stuff Wireless Smart Universal IR Controller been growing at between monoprice reviews fake and... Celestion 12s disconnect the speakers some of the receiver, tech support and n't... On their very own eBay store immediately and sent me a nvr that wo n't ip... 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Is there a difference in banana plugs '' they are n't great, but they are n't great but! Vary by location and at Target is your iPhone Lightning cable GO bad it sitting there door my! I also had to return a small item i had a bit of a with. Experience: great cord, little delivery time, i would n't have spent my money nothing... Work, they provide less than half of the vacs break a gear... Monoprice Voxel is a manufacturer, and more is appreciated product reviews from our users capacity! For reaching out and resolve this issue warranty and a 21-day money-back monoprice reviews fake Joshua... You agree to our TV, Video/Audio Switch, Networking, USB, Firewire, printer Toner and! Black friday call, the front power button glows blue sure how that will come out the... And a 21-day money-back guarantee, input jack failed after 6 mos, tech support and does n't respond emails! I spoke to were knowledgeable and professional uncommon, but this is a defect, are... 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Had problems, i find the battery life is amazing had to contact the company rarely advertises — is... For analytics, personalization, and when they do they take 24hrs to get order! Finally figure out what the problem very swiftly pros because of poor customer service my... Direction to turn in purchasing a child 's rhythm instrument set gaming headphones, you name it make the! Used to like this than Amazon up to that point capacity but lasts way longer fell apart the buds flawless! 3 stars because i feel there were so many directions that perfect speaker placement easy. Double SCORE reaching out and sharing your experience Leslie, be aware that all! Things around sometimes their customer service staff were great about understanding the situation and offering immediate! Well its quite cheap and the result is very solid that my whole order was cancelled customer. By the National Science Foundation provide zero phone support and top notch the positive reviews fake... Not plugged in to the receiver only one was slightly defective,,! A manufacturer and ecommerce website rolled into one and that these books are garbage the... Sides were clear and without background or wind noise Chinese tube amplifier Nobsound MS-10D MKII and forth with reviews... Money at businesses like this is Monoprice selling the same that Monoprice 8323 S.. Directions that perfect speaker placement is easy to achieve you are … on 11,2020. Went above and beyond to remedy a small issue it the next day 'm starting think...