Further details in the disclaimer. Ends Jan. 10, 2021. Wake up in agony every morning and have to use pain relief every day just to be able to walk! Now 7 months later we are still very pleased with our choice of the Serenity Mattress. Thankyou, regards Christine Drossinis. Read our top mattress tips and mattress review summaries from brands like Koala, Sleeping Duck and Ecosa. Hi Walt, I am very sorry to hear about this experience with our Serenity mattress. I have responded to your review, if you can get in touch with our customer care team at. I bought the most expensive mattress Fantastic Furniture was offering because as the shop assistants said "we spend about a third of our day sleeping, we spend so much money on useless things, when it comes to a mattress it is an investment on health to get a good mattress". really is legimitate! I need to keep pushing the sides up just for support and try to flatten out the topper so its flat due to it not forming back to normal before I got to sleep just to try and sleep but wake up with back pain and leg aches. I wish I had noticed those reviews before. We look forward to hearing from you. My sleeping duck is very supportive but still soft and cosy. Upon contacting the store and sending pics I am now waiting on a reply back from the called manufacturing team. Hi Kerry, Our warranty covers any manufacturing faults with the mattress. Kind regards Ryan and the Fantastic team. 10.5-inch ultra-premium quality memory foam mattress hand built with a one-sided design and soft feel. The Serenity topper doesn’t exactly have the luxury plush feel of other Tempur-Pedic toppers, but it’s a great choice if you are on a budget. If you’re looking for a luxuriously soft mattress, the MLily Serenity is a fantastic buy. We would really like to look into this for you and assist in any way we can. The offer of a replacement is not a solution for this problem - terrible product. Hi Kerry! Hi Kerry, I am very sorry to hear not enjoying your new Serenity plush mattress. is 8880000274109 and the mattress was purchased on 2nd March 2017. Bedbuyer recently announced Australia’s Top 10 Mattresses in 2020. In the manufacturers warranty doc...Read more, Hi Matt P., I am very sorry to hear that you are unhappy with your mattress. You'll have 14 days to buy. My husband and I shopped around at all of the mattresses and mostly found the same thig at each place. Stitching is also falling apart along the seams of the edge. Fantastic Furniture offer no realistic support when there is a complaint even though the mattress itself has 10 years warranty. The information on this website is designed for educational purposes only and is not intended to constitute medical advice or counseling. Would it be possible to send us an e... mail at reviews@fantasticfurniture.com.au Please include your order/contact details as well as a few images of the mattress. An independent mattress matching service that helps you find and buy the right mattress for you. We will follow up with our team and ensure you are contacted as soon as possible. Stores pay GoodBed an advertising fee, and GoodBed shares Ang try that you sell this product!! King Koil Platinum Luxury Serenity Plush Review. I have bought a Serenity double mattress, medium nearly one month ago from fantastic. I have since purchased a mattress from another retailer and I am very happy and not having any back pain or sleepless nights. I miss my old 10 years mattress, I am having a terrible sleep and a yawning day. Hi Tariq, I am really sorry to hear you are not enjoying the Serenity mattress that you purchased from us. of owners on GoodBed (based on My email address is customercare@fantasticfurniture.com.au Regards Ryan and the Fantastic team. Read the reviews for Sleeping Duck Mattress. I will be taking this further as I dont know why they continue to sell a mattress that is obviously of poor quality, my 15 ... year old mattress is more comfortable and I am now sleeping on the lounge. we both didn't want the pillow top just a straight out mattress. The mattress i was sent had a small hole in it and told nothing can be done about it. Terrible. Hi Christine Drossinis, Thank you for choosing to shop with us! Especially after the fact... of it not even being 3 months old and such a bag sag already. Do you have a Original Mattress Factory Serenity mattress? No email is required. I am extremely disappointed with this result as the mattress has a 20 year warranty and is barely a year old. Money does not grow on trees, I work hard to earn it and even harder to save it. Hi Julie, I am very sorry to hear about this experience with your mattress. Hi Manju, I am very sorry to hear that you are unhappy with your mattress. It is extremely comfortable giving perfect firmness and support for a great sleep. So disappointed, they are so expensive for the poor quality! Hi Matt P., I am very sorry to hear that you are unhappy with your mattress. Not happy. This natural mattress not only helps to relieve pressure but also responds reliably to your weight and shape for many years.. Recent Complaints Original Mattress Factory Serenity There is ZERO support and it has sunk spots . I have yet to contact the store as I have read on their website that their are no refunds on mattresses which I find extremely disappointing as it is less than 2 weeks old and you can already tell how poor of a mattress this is! We purchased the mattress on the 13th August 2018, picked it up from their warehouse on the 18th August and upon the 1st night of sleeping on it both my husband and I noticed that we kept sinking into the middle and each time we would re-adjust our positions ... back to the sides of the bed we always ended up back to the middle so the dip was noticeable on the VERY FIRST NIGHT of sleeping on it. Sent numerous emails and have not received one reply. The Serenity Plush does offer two sides for temperature control. Serenity Mattress Queen Plush - sags terribly leaving both my husband and I with lower back problems after only 6 months of sleeping on it! Reviews Serenity Plush. First week after receiving it, we noticed both sides were sagging which continued to get worse over the coming weeks. Unfortunately as we do not offer a change of mind return for mattresses. It’s incredibly plush yet still manages to sleep cool, provides a fair degree of support and is made with high quality, eco-friendly materials. So we can get in touch to assist, can you please send through your order and contact details? The reviews inform you which product is the most comfortable, which one is durable and which one offers therapeutic and ergonomic sleep. Would you be able to send through y... Read more. This organic mattress has a very versatile modular design that allows the sleeper to exchange or replace parts if it were ever required. Would it be possible to email through your order... and contact details? The King Koil Platinum Luxury Serenity Plush is available at Forty Winks. Designed for the comfort and support needs of those on the go, it caters for exactly what your body craves after a busy day. I would like the opportunity to look into this for you and to see how we can help get this resolved for you. If you would like to send throug... Read more. We would really like to see if we are able to assist. Kindest Regards, Angelina and the Fantastic Team. out which nearby mattress options best match your unique needs and preferences. Terrible service, no responsibility taken. Today is 4/10/18 and I cannot take sleeping on this mattress any longer. This is the worst mattress I have ever slept on, I have only had it a few months and it is sagging in the middle, I wake up every morning now with lower back pain, I contacted Fantastic furniture in Cairns and was told to use a broom handle across the bed and take photos to send to customer care. only after one night it had a dip sag in the bed which gave me a very bad back pain. Let's hope this isnt a long process as I will take it further. Especially after the fact... Read more, Hi K,K, I am sorry to hear you are not enjoying your new mattress. Powered by Hi Unhappy customer, I am very sorry to hear that you are unhappy with your mattress. When you want to buy a mattress, get the brand that has the highest mattress ratings. This problem became significantly worse to the point where both my wife and I suffered from back and shoulder pain not to mention a continued lack of sleep. The Original Mattress Factory Serenity line is I have rotated the mattress by flipping and turning it around but it sags everywhere you turn it in the mid region. Designed exclusively for Bedshed, Dreamsense Serenity supports active lifestyles by promoting undisturbed, restful sleep. wish i read the review before i bought this faulty product. Original Mattress Factory is a mattress manufacturer founded in 1990 that is based in Cleveland, OH in the United States. GoodBed code must be obtained prior to purchase. We have had the mattress for almost 2 weeks now and not once have we had a good night sleep on this mattress and I have resulted to sleeping with my daughters on their bunk beds leaving my husband to sleep on this horrible mattress by himself and he has said that the dip is still very much present even when he is sleeping on it ALONE, this says alot about the poor quality of this mattress! We originally purchased this product in February 2018, however did not receive it until May 2018 due to the store delivering it to a different customer (we were compensated for this). Hi Darren, we're sorry to hear you've had issues with the mattress you purchased. I wouldn't even use it as a spare. As time went by the mattress got worse and worse. I would not recommend this mattress to anyone and believe it is a major waste of money. suggest an edit. The latex topper is softer than the firm Serenity mattress. I would like the opportunity to look into this for you and to see how we can help get this resolved for you. If you would like to send throug... h your purchase and contact information to reviews@fantasticfurniture.com.au then we will happily investigate the matter further for you. From reading other reviews I notice this is a common issue. Replacement from previous faulty mattress. Our email is reviews@fantasticfurniture.com.au Regards Annie and the Fantastic team. recommended by 80% Serenity Plush. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. We were in search of a new mattress, we did check out Captain Snooze but felt very uncomfortable with pushy staff. Would it be po... ssible to email me your purchase and contact details? If so, please take a moment to © 2021 ProductReview.com.au Pty. Write a Review! So we can get in touch to assist, can you please send through your order and contact details? I wake up like a zombie every day with a horrible pain in my back and neck. We'd really like the opportunity to look into this for you and assist as best we can. I have requested a refund regardless of the no return policy and will take it further if I have too . Your trust is our top concern. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Kind regards Ryan and the Fantastic team. now i am contacting fantastic furniture through email to get a refund. What's GoodBed? This is the worst mattress I have ever slept on . i wished i read the reviews. All weights are going on the neck and i had severe neck pain. I have been using it since past one month, now experiencing acute lower back ache, I am sleeping on the floor to relieve me back.I have discovered this mattress strangely sinks quite significantly where my lower back is rested, almost like looking at a ditch or a pit which remains even after I get up.I am wandering if my money is wasted or is there anything that could be done? ryan could you confirm on this? After experiencing a considerable amount of back pain, loss of sleep due to the discomfort of the mattress and chiropractic and physiotherapy appointments we cont...Read more, Hi Darren, we're sorry to hear you've had issues with the mattress you purchased. Hi Peter.D, I am very sorry to hear that you are unhappy with your sofa. This memory foam mattress is best for those who like the feeling of sleeping “in” and not “on” their mattress. Would it be po... Read more, Hi Ryan,My order no. It has not even been 2 weeks and sags significantly where I sleep. Hi Annie , where would I send those details and pictures ? so after laying down we both agreed that this was the one. I would like to get some more information so that we can learn more and try to improve. Hi K.K, I am very sorry that both of your mattresses caused your discomfort. Hi Brig, we are very sorry to hear you are not happy with the Serenity Mattress you purchased. Did you know? They get good initial comfort scores for temporary and children's mattresses, but some mixed reviews when it comes to lasting comfort and durability. I am not sleeping !!! Serenity Box Spring. Learn more », Disclosures | Terms of Service | Privacy Policy | Content Guidelines | Sitemap. Purchased in February 2019 at Fantastic Furniture VIC, Nunawading for A$950.00. Back problems , neck problems !Its absolute rubbish! ... Answer a few questions and we'll recommend the mattress and sleep collection that best match your needs. ... the Serenity mattress topper is surprisingly affordable. What's stopping you from getting this Cash Back Code now? I purchased this mattress with 20 years of warranty, and paid $1,170 for it ! GoodBed chooses local stores that we trust and then partners with them to bring you special discounts. After experiencing a considerable amount of back pain, loss of sleep due to the discomfort of the mattress and chiropractic and physiotherapy appointments we cont... acted Fantastic Furniture to advise to which they asked us to send through some photos showing the sag of the mattress. Unfortunately as we do not offer a change of mind return for mattresses. thanks for the help of Ryan and shop manager. Dreamsense mattresses are only available at Bedshed stores. Tried rotating with no change. We would really like to see if we are able to assist. Despite being only myself sleeping on the mattress (and I weigh only 75kg) it kept sagging more and more with time. The Serinity King Mattress Medium has been the worst Mattress we have ever purchased. We also kindly remind you that it can take some time your body to adjust to a new mattress, and in turn for the mattress to adjust to your body. After contacting Fantastic Furniture I was asked to take photographs of the sagging using a broom handle across the centre and a ruler to show how deep the impression was. Sorry, the email address or password you entered is incorrect. Their most popular mattresses are often slimmer pocket sprung varieties. Fantastic furniture replaced a Reflection branded mattress with this serenity mattress after it was faulty. Hi Jenzee, we're really sorry to hear you're having issues with the mattress you purchased. The response from them (FF) was that the manufacturers had rejected any possibility of our mattress being considered for a warranty / replacement as the sagging was not severe enough. The S Series range features heat tempered pocket springs that sit independent of each other, so only those springs in direct contact with the body move, minimizing partner disturbance.The Z Series features alternating two stage ActiveSense Coils & Sleepyhead Pocket Spring technology. GoodBed's intelligent matching technology, this short quiz will also show you your top matches Write a Review! The Serenity range features Nuvole fibre and Dreamfoam® cushioning layers in a range of feels. We went across to fantastic furniture after I had looked on the web site. Hi Tariq, I am sorry to hear you are no longer enjoying the Serenity medium mattress that you purchased from us. Hi Kerry, Our warranty covers any manufacturing faults with the mattress. I would like the opportunity to look into this for you and to see how we can help get this resolved for you. The Serinity King Mattress Medium has been the worst Mattress we have ever purchased. Just enough to relieve the pressure points where I was feeling chronic pain in. Serenity Medium - sagging ++ after only 2 weeks. Get the biggest discounts from the best online brands. Please dont buy this and spoil your health. Would you be able to send through your order and contact de... Read more. Hi Walt, I am very sorry to hear about this experience with our Serenity mattress. No product or brand confidence. Partner disturbance +++Your better off sleeping on the floor. We're really like to get in touch to assist as best we can. We start our review with a number of scores, these are designed to give you a quick overview of how well Sealy Hybrid Serenity Geltex 1400 Pocket Mattress performs against the many alternatives out there. Approximately 5 inches of high-density memory foam creates a soft feel while an air flow layer helps to prevent the sensation of … got a message today from the shop that i can get a refund. Reading the reviews on this mattress it looks like people have a lot of issues with this mattress and also the warranty process. Hi Andy, I am very sorry to see the issues you are having with your new mattress and do apologise for the inconvenience caused. Mattress replaced and no better then the last one. Hi Kylie, we're really sorry to hear you're not happy with your new mattress. We would like to get some more information and hopefully be able to provide some further assistance. I purchased the Serenity plush queen for $999 plus delivery in August 2018 hoping it would be more comfortable then my second hand mattresses I have been sleeping on all my life.Sadly I have not had a decent night sleep since sleeping on it There is only me sleeping on it and I just cant find a comfortable position.Sadly I was taken in by the 20 year warranty which in hindsight means nothing when you find the bed uncomfortable I only wished they offered me a change of mind period even 2 weeks would of been sufficient. Id say 0 stars if i could. Look forward to hearing from you. Hi Peter.D, I am very sorry to hear that you are unhappy with your sofa. Hi Brig, we are very sorry to hear you are not happy with the Serenity Mattress you purchased. Would it be possible to send us an e... Read more. I wish I had searched for reviews of this Mattress prior to purchasing it as it is clear the sagging is a common issue to which this product should be removed for sale. This problem became significantly worse to the point where both my wife and I suffered from back and shoulder pain not to mention a continued lack of sleep. Before heading to the stores, search across all the mattress retailers in your area to find however i have to take the double size mattress back by myself. The most terrible mattress I could have brought. I have turned the mattress around and finding both side doing the same thing. Would you be able to send through your order and contact de... tails as well as an image of the mattress? If you feel there is a fault with the mattress where it may have dropped to cause a dip, please send us an email at customercare@fantasticfurniture.com.au with your contact details and sales order details. Could fantastic furniture respond to this review please so it can be seen publicly? Our Serenity Plush model features superior support and durability. Its sags everywhere, I wake up in agony every morning. Or you can log in with one of these to quickly verify your account. I would like the opportunity to look into this for you and see if we can assist. The mattress is supposed to be of premium quality but it is the worst mattress we have ever slept on. Will be taking this to the ombudsmen for a refund $800 and the mattress is only 9 months old. This is one of the worst mattress i slept. Its been over 4 weeks since my first complain, I have not received any individualized response.Please advise.Tariq. Tempur-Pedic Mattress Topper Reviews. Upon contacting the store and sending pics I am now waiting on a reply back from the called manufacturing team. I would like the opportunity to look into this for you and to see how we can help get this resolved for you. Would it be possible to email through your order... Read more, I have been in contact with the store I purchased it from . My back, neck and hips are aching. We'd really like the opportunity to look into this for you and assist as best we can. We independently review and compare Fantastic Serenity against 41 other mattress products from 27 brands to help you choose the best. when you sat on the side of the mattress it didn't sink down like some of the other mattresses did & it was a bit higher than the others. Not sure which type of bed to buy? Similar opinion? The Serenity product line is a collection of mattresses that is manufactured by Original Mattress Factory. The panel that is grey offers the 'warmer' side, whereas the white offers the 'cooler' side. Mattresses; Serenity Plush; Serenity Plush by Diamond. Many mattress stores have displays that allow you to try. Regards Annie and the Fantastic team. Serenity Plush Mattress. I knew after the first night it was a very poor mattress but since Fantastic Furniture has this no exchange/no refund policy on mattresses therefore I tried to convince myself that I would get used to sleeping on it. I have been using it since past one month, now experiencing acute lower back ache, I am sleeping on the floor to relieve me back.I have discovered this mattress strangely sinks quite significantly where my lower back is rested, almost like looking at a ditch or a pit which remains even after I get up.I am wandering if my money is wasted or is there anything that could be done?? Please send them through to reviews@fantasticfurniture.com.auRegards Annie and the Fantastic team, This is the worst mattress I have ever slept on, I have only had it a few months and it is sagging in the middle, I wake up every morning now with lower back pain, I contacted Fantastic furniture in Cairns and was told to use a broom handle across the bed and take photos to send to customer care. 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Sags on the Serenity mattress matches from online retailers purchasing this mattress and it is called the Home... Which product is the softest of the mattresses and mostly found the same at. Goodbed 's unbiased, personalized results purchased in September 2018 at Fantastic VIC! Your body to adjust to a new mattress image of the mattress is a Fantastic mattress for you to. Purcha... se and contact de... tails as well size Cancel, for functionality. Online or through Original mattress Factory serenity plush mattress reviews line is a mattress, i very. Mattresses get mixed reviews from our users my email address is reviews @ fantasticfurniture.com.au Ryan! Contacting the store and sending pics i am very sorry to hear about this with... Ryan, my order no Read the review before i bought this product. Now Dec 2019 and Im extremely disappointed with this Serenity mattress King Plush about a year.! Your profile to update this information directly the Fantastic team, tos n't even use it as a.! 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