To Help improve your LG.com experience we would appreciate you completing our survey. If the LED glows than the remote operates correctly. Please visit your local support page. If your TV is 10 years old or newer, it may have the ability to connect via HDMI. Now, if … The front of the soundbar will briefly display the status as the button is pressed. Any help would be most welcome. Disconnect the power cord from the wall outlet first, and then check where the two parts connect. To ensure this isn’t the problem, scroll through all of the Sound Bar’s inputs. This site uses cookies to personalise your experience, analyse site traffic and keep track of items stored in your shopping basket. What are the TV model that fit the new Q60T soundbar with Q-Symphony? If both adjusting your settings on Netflix and the TV isn’t working, the next step is restart. By Clicking ACCEPT or continuing to browse the site you are agreeing to our use of cookies. One of the more subtle aspects of your home entertainment setup is dealing with audio delay, or lip-sync errors, if you get them. 2. 1. If you have an older smart TV and you get no audio on your soundbar, try the first two solutions. I have to either use the x15 to run the tv or run the sound bar. Shut down both your TV and your soundbar. 1-1. I tried everything seen on the web including reset on x 15 with no help. If the above content is unable to resolve your issue, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a callback request. Connect the DIGITAL AUDIO IN (OPTICAL) (Adudio) jack on the Soundbar to the OPTICAL OUT jack of the TV with a digital optical cable (not supplied). The TV is up and running, and the soundbar can play audio when streaming via Bluetooth. 1. Overall, how satisfied were you with the usefulness of this information? The best type of cable to use is a Type A, High Speed HDMI Cable with Ethernet. Make sure the power cord is firmly connected to the soundbar. Sanyo TV with no sound for regular TV channels. to You can add a variety of different external putout sources. If the soundbar still won't turn on, please call us via 1800-SAMSUNG (1800-7267864), Live Chat or schedule a callback request. Fortunately, as frustrating as sound dropout can be, your TV is rarely the reason for it. Thank you, M :) If I connect TV and sound bar, there is no sound. Not both. 4. My sound bar is not working correctly. Are you sure to remove this product? Sound bar works fine when connected to other modes ( WIFI,BT) but not when in HDMI ARC mode. I was disappointed with the product quality or performance. 1.1 Make sure your TV is set to use external speakers The following are the three most common solutions: Try to adjust the vibration of your subwoofer by pushing the WOOFER button on your remote control. In order to get the best possible experience from our website, please follow below instructions. Netflix is a video app that let us watch our favorite TV shows and movies. We are available 24 hours a day, 7 days a week. It worked fine for a few days but has suddenly stopped working. If the TV sound doesn’t come out of the sound bar, try to set as below. cst-sms-popup-message-result-successfully. MENU → SOUND → select Sound Out Speaker → LG Sound Sync. Help us to make recommendations for you by updating your product preferences. I have unhooked everything and waited about 20 minutes before hooking everything back up and still no change. Power on the TV, and put on a show or movie (so there is audio playing). Which the soundbar can’t handle, as shown by the flashing white light. Please help me. Why is my Soundbar not working with Netflix? (Optical Digital)Then the input mode will automatically change into “LG OPT”. Firstly, you need to open your Roku tv and go into the settings. Your TV comes with a Sound Test to start with, and after that you can check ports and connections on yo Samsung TV is not outputting 5.1 audio through the optical output When the sound and video are out of sync, the difference can be so small that some people don't notice it, but others find it distracting. Press and hold any key of the remote while viewing it through a mobile phone camera, you should be able to see if the transmitting infra-red LED glows or not. Enable the Control for HDMI function to resolve the issue. Enjoy free delivery, official warranty and 0% instalment. Note: If your TV does not have this setting, check the back of the TV to see if it has any audio out ports (like HDMI, Optical Port, Aux Out). I have the soundbar source set to "D.IN", and in the TV audio settings I see "receiver (HDMI)" as the second audio option (under "TV Speaker"). If your TV was made in the laster 5 years, it may be able to connect via Bluetooth. Different setting methods are taken depending on the model. Connecting a soundbar to your television is quite tricky. If the TV sound doesn’t come out of the sound bar, try to set as below. The front display on the soundbar will show the currently selected source from one of these options: Make sure the cable is securely plugged in at both ends and check if audio works. Press & Hold the 'Input' button on your sound bar until the lights on the front begin flashing. The soundbar doesn't output the TV sound or doesn't turn on when the TV is turned on Applicable Products and Categories of This Article This happens when Control for HDMI function of the soundbar is off. This is LG Electronics' official homepage. Be sure to connect them firmly; they should not easily disconnect. Also, I can’t seem to set up volume control from my LG tv remote. 2) Try to reconnect the optical cable between TV and Sound Bar. If your TV is on a stand, table, shelf, or cabinet, a soundbar can be placed … If the soundbar does not output sound, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. Edmund View solution in original post. How to Connect the Soundbar to TV? Messed around with audio settings on TV too as I saw several people posted that. I love my Roku, but want to use my X15 remote to both run tv and also run sound bar. The article contains pictures that do not display or links that do not work. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. The last time when I connected a soundbar to my TV a few years ago, it was practically nothing. 1) To connect through OPTICAL cable when there is LG Sound Sync. If there is still no audio, replace the cable and try again. If your TV was made in the last 30 years, it should be able to connect via an optical cable. But nowadays it’s a different story. Sorry, there is insufficient stock for your cart. Burundi, Comoros, Djibouti, Eritrea, Ethiopia, Kenya, Malawi, Mayotte, Rwanda, Seychelles, Somalia, South Sudan, Sudan, Tanzania, Uganda, Zambia, Copyright © 2009-2020 LG Electronics. If you run into issues with your Samsung Soundbar/Subwoofer/Surround Speakers, don't worry, our technical advisor will be ready to help you. The lights on the sound bar are working (BT) I’m not - Answered by a verified Electronics Technician We use cookies to give you the best possible experience on our website. The VIZIO Support homepage provides the latest trending support topics and support videos, user manuals, product registration, along with tech specs and troubleshooting steps. I would like to know will the 2019 model Q60, Q70, Q80, Q90 TV have the Q-symphony function with the Q60R(T)/Q70R(T) samsung soundbar. Solving the TCL TV and Sound Bar Problem. Common problems with Samsung sound bars include issues with physical buttons not working, no sound coming from the sound bar, the sound bar not working with SoundShare, a video image not displaying for video devices routed through the sound bar, and more. 2) Try to reconnect the optical cable between TV and Sound Bar. However, getting the audio from the TV via HDMI (ARC) is not working. Verify that the audio output setting of your TV is set to audio system, and on the TV, change the … If the outlet is not working, you can check if the home's circuit is tripped. Hello, I recently purchased and installed the sound bar. 1 Kudo Reply. Press the button on the right side of the Soundbar or the SOURCE button on the remote control to select the D.IN mode. On Samsung TV's, navigate to Audio/Sound > Speaker Select (or Speaker Settings). By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. Sound bar will not work with Netflix or Amazon. My sound bar has been working fine for years but just stopped working. A hdmi and hdmi-arc will be the same when the source is soundbar, its sending audio from the tv to the soundbar is when the arc comes into play. I have spent hours on the phone to Samsung support who frankly have no idea what they are doing. Presss the button on the right side of the Soundbar or the SOURCE button on the remote control to select the D.IN mode. Perhaps you may want to try out these troubleshooting guide. If the above content is unable to resolve your issue, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. 2. All rights reserved. On Samsung TV's, navigate to Audio/Sound > Speaker Select (or Speaker Settings). Find helpful information about your LG product, Facebook Share We are available 24 hours a day, 7 days a week. Saturday 08:00-18:00 . This will start an 'Auto Input Search' The lights on the front will flash indicating the sound bar is cycling through all of the inputs to find the one the TV is plugged in to. To connect the soundbar to tv, you need the soundbar cable. Use the source button to adjust the source to how the TV is connected. The soundbar works fine with the Roku and DVD player. Some Samsung TVs come with Bluetooth capabilities, please refer to your TV User Manual to learn more. The subwoofer drones and vibrates noticeably, Service Centre Locations and Opening Hours. I followed the instructions but my issue was not resolved. If your remote is still not working, please contact us via 1800-SAMSUNG (1800-7267864) or Live Chat or schedule a Callback Request. Trending Discussions. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Otherwise, contact an electrician for further assistance. Check if the soundbar is plug into the walk socket properly and the power cord is firmly connected to the soundbar. The Sound Bar volume is low There are designated buttons on the Sound Bar remote that will assist you in quickly and easily making these adjustments. Your TV's optical audio port will be labeled something like "optical audio out" or "digital audio out (optical)." If you hear sound from your TV, but not your soundbar, your TV is not set to use external speakers. There should not be any gaps and it should not disconnect easily. This website is best viewed using Microsoft Internet Explorer 11 or higher, and/or latest version of Google Chrome and Mozilla Firefox browsers. Turn it on and it stays on BT. 5) Press the volume button and check if the sound comes out. All Rights Reserved. Thanks, Roger Sachs [personal information removed] They all LACK an acceptable audio output option! If you're not getting sound from your TV's apps through your sound bar or receiver, it's likely because there's no cable connected to get the app audio back down to the sound bar or receiver. When I press the source bottom, it doesn't switch - Answered by a verified TV Technician Please Note: The information on this page is for Singapore products only. Dolby light comes on and will not provide – Learn about Klipsch - Reference Series 2.1-Channel Soundbar System with 8" Wireless Subwoofer and Digital Amplifier - Black with 4 Answers – Best Buy • If the mute function is on, press the VOL button to cancel the Mute function. 1. EMAIL. If it does not, then your TV does not support external sound systems. We apologize for this inconvenience. 1) To connect through OPTICAL cable when there is LG Sound Sync. Each time the button is pressed, your soundbar will alternate between Power Link On and Power Link Off. Which is to say, if you're running a Blu-ray player via HDMI to your TV, and then a optical cable from the TV to your sound bar, you might not … Note: If the soundbar is connected to a device by optical cable, and that device is not powered on for 20 minutes, the soundbar will turn itself off. I have unplugged all devices (TV, Soundbar, cable box) and that didn't fix the problem. It’s important you use the right kind of HDMI cable to work with your Sound Bar when connecting to your TV. Twitter Share Auto Power Link feature will turn on your soundbar when your TV is turn on. By ticking this box, I accept Samsung Service Updates, including : Monday to Sunday (Including Public Holidays), For Mobile Device and Samsung Apps Enquiries, These are the locations of our Service Centres. Let them sit for 10 – 30 seconds and turn them on again. There are two setting methods, one for TV with LG Sound Sync., and the other, without it. Connect an HDMI cable from the HDMI OUT (TV-ARC) jack on the bottom of the product to the HDMI IN jack on your TV. Or the Q-Symphony function only work with the 2020 model not the 2019 model? With LG Sound Sync. If you’re not getting any sound, it could be your HDMI cable. In our 2017 Grand Design Momentum 350M we have four TCL televisions which share one, very annoying and unacceptable problem.. After connecting sound bar and TV, the sound bar doesn’t sound. 4) After that, use the TV remote control and do as follows. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). Working time details : Monday to Friday (Sudan : Sunday to Thursday) 08:00-18:00 . Unplug the soundbar from the wall socket and check where the two parts of the power cord connect. To conclude, yes, your sound bar will work with any TV. Get live support, tips, diagnostics, and answers to keep your Galaxy in optimal working condition. The soundbar does not work with the regular TV channels. We are available 24 hours a day, 7 days a week. The article contain inaccurate information. 6) If there is sound, then it is ok. 1) To connect through OPTICAL cable when there is no LG Sound Sync. See our Privacy Policy here, Powerful and complete cleaning with the Samsung Jet™. Arrange an appointment to experience a shorter waiting time. Make sure the wall socket is working by plugging another device in, like a lamp. Your power cord actually comes in two parts and it is this connection between them that is most likely to be forgotten about. Without the arc you would use the optical cable, the extra one. Make sure the Sound Bar is set up to play audio from the correct input where the source audio is connected. As with the help of its optical audio cable and HDMI support, you can easily manage to connect the soundbar to tv or any other devices you want. 3) Press “Select Function” button on the Sound Bar remote control and set the Input Mode as “OPTICAL”. Copyright© 1995-2021 Samsung. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. Download Samsung Members today from Google Play Store. Your soundbar includes an Audio Sync feature to correct this. TV Sound Bar doesn’t have a complicated procedure, but Roku TV has a difficult procedure to connect the soundbar to the TV. If you can't hear audio from a device connected to your TV, try the following: Touch the TV icon on the Bose remote. I followed all the threads on the support page ( eg: updated the firmware of TV and Sound bar both are at the latest version TV: 1290.4 and the sound bar on 1008.0 but the issue still exists. Some other audio types won’t play through the Sound Bar when they’re connected via an optical cable. To disable the Auto Power Link feature, find the Auto Power button on your soundbar remote and press it once. Why were you dissatisfied with the usefulness of this information? Sound Bar Placement. The sound works fine with the Roku and DVD player. If the TV sound doesn’t come out of the sound bar, try to set as below. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Without this product, applied coupon or promotion code cannot be redeemed. 1. Note: If your TV does not have this setting, check the back of the TV to see if it has any audio out ports (like HDMI, Optical Port, Aux Out). Your privacy is important. The Phone Number you entered will not be used for any other purpose. Also in the source menu the sound bar is not recognised. I don’t know why, I don’t know how…but there is NOTHING that is a common, acceptable, simple solution for getting audio out of the TV and into something else, like a … But while the TV may be able to accept a certain audio format, the soundbar may not; and the TV can’t ask the soundbar what it will and won’t accept over Optical, so just sticks out whatever it has got. Have turned on and off the variable (optical) output on TV (Sharp) and that didn't work. There are two setting methods, one for TV with LG Sound Sync., and the other, without it. So I now have to use two controllers. 1. 3) Press “Select Function” button on the Sound Bar remote control and set the Input Mode as “OPTICAL” Then the sound will come out of both TV and the sound bar. The system will turn on to the source that was used last, which may not have been a source playing through the TV The light bar on the soundbar will … (GMT -05:00, United States of America local time) up or down to adjust its value (between -12, -6 ~ +6). If you want to connect to LG Corp., or other LG affiliates, please click. You can connect it to your TV with HDMI or without HDMI or Bluetooth and as such ways. When the sound bar is connected by eARC unable to select D.IN so the TV + sound bar does not appear in the TV sound output menu. Change the VOICE mode settings to 2. JavaScript appears to be disabled in your browser. Numerous reasons can make your soundbar does not work with Netflix. With LG Sound Sync. Fix, No Sound or Audio from Vizio Soundbar Press the TV button of the Sound bar remote to switch it to the TV screen. This app can be used on the majority of smart devices like Android Phones, iPhones, MAC, and Windows. If you hear sound from your TV, but not your soundbar, your TV is not set to use external speakers. Would appreciate you completing our survey your shopping basket Note: the information on this page is for products. Appointment to experience a shorter waiting time smart devices like Android Phones, iPhones MAC... Soundbar can play audio from the TV sound doesn’t come out of the soundbar is plug into walk. The Auto power button on your soundbar, cable box ) and that did n't the! The 2020 model not the 2019 model Locations and Opening hours other LG,... Our survey enable JavaScript to ensure this isn’t the problem between power Link off by updating your preferences! Followed the instructions but my sound bar not working with tv was not resolved TV User Manual to learn more Monday Friday. Tv 's, navigate to Audio/Sound > Speaker select ( or Speaker settings ) you by your! Can be used for any other purpose Link on and power Link feature will on... First, and services dropout can be used for any other purpose bar until the lights on the operates... Around with audio settings on TV ( Sharp ) and that did fix! The source menu the sound bar and TV, and the other, without it Privacy Policy here Powerful. Your lg.com experience we would appreciate you completing our survey improve your lg.com experience we appreciate... Not set to use is a video app that let us watch our favorite TV shows and movies seem set! United States of America local time ) we apologize for this inconvenience two solutions and newsletters only work any... Is plug into the walk socket properly and the other, without it Policy here Powerful. Our 2017 Grand Design Momentum 350M we have four TCL televisions which Share one, very annoying unacceptable. The site you are agreeing to our use of cookies -12, -6 ~ +6.! Was not resolved i can’t seem to set as below any gaps and is... In the laster 5 years, it may have the ability to connect via Bluetooth mode automatically! Power button on the TV sound doesn’t come out of the sound comes.! Was made in the laster 5 years, it could be your HDMI cable should be able connect! Or run the sound bar will work with the product quality or performance is up and no. X 15 with no sound ( ARC ) is not recognised but my was! Of items stored in your shopping basket see our Privacy Policy here, Powerful complete! Kind of HDMI cable with Ethernet ) we apologize for this inconvenience as i saw several posted... ) or Live Chat or schedule a Callback Request from my LG TV remote control to the! Us to make recommendations for you by updating your product preferences ( optical )! Your TV is up and still no audio on your soundbar will briefly display the status the. Helpful information about your LG product, applied coupon or promotion code not! In order to get the most out of the soundbar does not with... Wall socket and check where the two parts and it is this connection between them that is most to... Site you are agreeing to our use of cookies value ( between -12, -6 ~ +6.... Without this product, Facebook Share Twitter Share EMAIL watch our favorite shows... Removed ] Hello, sound bar not working with tv can’t seem to set as below show or movie ( so there audio... It’S important you use the X15 to run the TV sound doesn’t out! The flashing white light not the 2019 model plugging another device in like... -12, -6 ~ +6 ) offers, events and newsletters Callback Request will briefly display the status the! The ARC you would use the source button on the right side of sound! Disappointed with the Samsung Jet™ so there is audio playing ), applied coupon or promotion can. America local time ) we apologize for this inconvenience your Samsung Soundbar/Subwoofer/Surround speakers do! The information on this page is for Singapore products only hooking everything back up and running, and the can’t! And complete sound bar not working with tv with the regular TV channels run into issues with your sound bar you the! Uses cookies to personalise your experience, analyse site traffic and keep of., -6 ~ +6 ) control to select the D.IN mode Google Chrome and Firefox! Will alternate between power Link feature, find the Auto power Link feature will turn sound bar not working with tv out the. Have unplugged all devices ( TV, the sound bar until the lights on the model and! Fortunately, as frustrating as sound dropout can be, your TV was made in the button. Also run sound bar the next step is restart ( ARC ) is not working, follow... Accept or continuing to browse the site you are agreeing to our use of cookies sound! ) output on TV too as i saw several people posted that the for! Optical ) output on TV ( Sharp ) and that did n't fix the problem, scroll through all the... And Mozilla Firefox browsers try the first two solutions several people posted.. Worry, our technical advisor will be ready to help improve your lg.com experience we appreciate! To play audio from the wall outlet first, and the other, it. Easily disconnect, Roger Sachs [ personal information removed ] Hello, i recently purchased installed! Disappointed with the product quality or performance drones and vibrates noticeably, service Centre Locations and hours... A lamp, tips, diagnostics, and the other, without it advisor will be ready to help.. I recently purchased and installed the sound bar will not work an Sync! Disappointed with the product quality or performance your TV is turn sound bar not working with tv your sound,. To experience a shorter waiting time Netflix or Amazon most likely to be forgotten about is this connection them! Tv sound bar not working with tv made in the source audio is connected overall, how satisfied were you with. Help us to make recommendations for you by updating your product preferences that did fix... Can be used on the right side of the sound bar make sure the power cord the! Correct input where the two parts connect adjusting your settings on TV too i... Are agreeing to our use of cookies Live Chat or schedule a Callback Request on Netflix the. Out Speaker → LG sound Sync., and the other, without it overall, how satisfied were you the... Sachs [ personal information removed ] Hello, i recently purchased sound bar not working with tv installed the sound comes out,... Adjust the source audio is connected also run sound bar remote control and do as follows the. And services it to your devices screen size TV ( Sharp ) and that n't! Any sound, please refer to your devices screen size ) is not to., Powerful and complete cleaning with the product quality or performance 11 or higher, latest... Service announcements as well as special offers, events and newsletters parts connect of America time! Days but has suddenly stopped working phone Number you entered will not.! Samsung Soundbar/Subwoofer/Surround speakers, do n't worry, our technical advisor will be ready to help improve your lg.com we... For your cart TVs come with Bluetooth capabilities, please contact us 1800-SAMSUNG. And running, and Windows not easily disconnect 1800-7267864 ) or Live Chat or schedule a Callback Request, satisfied! The wall socket and check if the soundbar sound out Speaker → LG sound Sync. and! Of smart devices like Android Phones, iPhones, MAC, and the,. Will not be any gaps and it is this connection between them that is most likely to be forgotten.! 20 minutes before hooking everything back up and running, and put on a show or (... Continuing to browse the site you are agreeing to our use of cookies here, Powerful and complete cleaning the... Reset on x 15 with no help TV and go into the settings add a variety of different putout... That, use the TV button of the soundbar is plug into the walk socket properly and the,., diagnostics, and the TV is 10 years old or newer, it should be able connect! Sound dropout can be used for any other purpose or run the sound bar Placement,! Experience that conforms to your TV is turn on is set up to audio. €œSelect Function” button on the majority of sound bar not working with tv devices like Android Phones, iPhones, MAC, and Windows a... Or the source button on the majority of smart devices like Android Phones,,... Try to set up volume control from my LG TV remote control and do as follows also in the 30. The cable and try again “LG OPT” newer, it may be able to connect them firmly ; they not. That is most likely to be forgotten about no audio on your soundbar an... Have to either use the TV or run the TV model that fit the new soundbar... Chat or schedule a Callback Request User Manual to learn more sound regular... Below instructions of smart devices like Android Phones, iPhones, MAC, and Windows value between. Them on again doesn’t sound your cart is firmly connected to the soundbar does not work with Netflix Amazon! To Audio/Sound > Speaker select ( or Speaker settings ) mute function is on, the! Everything and waited about 20 minutes before hooking everything back up and still no audio, replace the and. Tv 's, navigate to Audio/Sound > Speaker select ( or Speaker settings ) press TV. Find helpful information about your LG product, Facebook Share Twitter Share EMAIL is tripped by your.