Airports, bus stations, train stations, and rest stops are all places travelers can be exposed to the virus. Sarah Dutter Show More Show Less 2 … We’ve been challenged in new ways, both mentally and financially. Easy. Sorry, your blog cannot share posts by email. A: Overseas Adventure Travel should have told you about these requirements before you plunked down your deposit. We greatly appreciate your patience as we navigate the process of dealing with traveler concerns in the midst of the current pandemic. Overseas Adventure Travel is a tour company located in Boston that has, within the past 30 days, attempted to unlawfully, unilaterally, and retroactively, amend the Terms and Conditions of its booking contract in order to attempt to refuse issuing cash refunds and only issue vouchers for future travel (even when they canceled the trip). Since the company changed its business model in late 2018, in my opinion, it is no longer as good a value as before (last minute itinerary change, lots of free time, less included meal, etc.) A look at your itinerary on the … I list the names, numbers and email addresses of the executives at Grand Circle Travel, which owns Overseas Adventure Travel, on my consumer advocacy site at https://elliott.org/company-contacts/grand-circle-travel/. And we hope that when that day comes, you’ll be there exploring the road less traveled with us. OAT canceled the trip because of the coronavirus. So, of course it’s going to do everything it can to prevent a refund. We are working with our global network of 36 regional offices to monitor impact in the destinations we visit. Create the adventure that's right for you, Check out these savings exclusively on our website, Share your memories from the road less traveled. We’ve had to change our routines, are unable to be with cherished friends and family, and have been forced to put many of the things we love on hold—including our travel plans. We are working with our global network of 36 regional offices to monitor impact in the destinations we visit. Your safety, as always, is our #1 priority. Grand Circle Corporation is a global enterprise of travel companies including Overseas Adventure Travel, Grand Circle Travel, Grand Circle Cruise Line, and Grand Circle Small Ship Cruises. I might have gotten in touch with your credit card company. All affected travelers will receive a future trip credit worth the full amount already paid that can be used through the end of 2022. In the past few years, I traveled with them twice every year. Ryan Eller and Sarah Dutter, two Bay Area nurses stuck in Morocco due to the spread of the coronavirus and subsequent travel restrictions. 1998). Travel and COVID-19. Your Choice. ET I’m still waiting for my Vantage refund. We’ve also cancelled all adventures that operate in China and Hong Kong through the end of 2021. Overseas Adventure Travel can’t renege on its refund offer. traveler takes her great-grandkids on imaginary journeys through her travel stories and photos. Virtually every country in the world has prohibited leisure travel or closed its borders, preventing us from being able to provide our travelers with the experiences they planned for this spring and summer, and leaving us unsure when we may resume the work we love. Travel worries as coronavirus cases rise. When travel started to get restricted due to the coronavirus, we contacted Overseas Adventure Travel to inquire as to the status of our trip. And if you need to change your reservation for any reason—up until 24 hours prior to departure—we will waive any change fees for 2021 and 2022 departures with our new Risk-Free Booking Policy if you make your reservation by 12/31/20. Weibo/微博 @安心访日JapanSafeTravel also provides travel advisories and latest updates in simplified Chinese. determine when to stop operating or cancel trips? We recommend upgrading your browser—simply click the button below and follow the instructions that will appear. 5 key points to keep in mind for travel in the midst of coronavirus… We also understand that many of you are hesitant to make new travel plans right now—which is why we want to do everything we can to help you feel more comfortable planning your future trips. Your safety, as always, is our #1 priority. Perhaps those are reasons solo travel is expanding despite the coronavirus’ overall effect on the travel landscape. Sign into My Account to prepare for your trip. Grand Circle's three travel brands are Grand Circle Travel (est. 1978) and Grand Circle Cruise Line (est. They never notified us that our original trip was canceled nor consulted us about rebooking us to another date. A couple of weeks later, we received a notice from Overseas Adventure Travel that they had rebooked us on a trip to the same destination in June 2021. However, we're seeing travel bans pop up everywhere starting since last week. of Central Asia: Turkmenistan & Uzbekistan, Bhutan: Discover why one out of four travelers join us independently. Communication was never a strong suit of the company. NEW Risk-Free Booking Policy | Impacted Departures | Postponed 2020 Departures | FAQ, NEW Risk-Free Booking Policy: Reserve with Confidence. In the Government’s latest update on travel restrictions, it has been decided that all persons who travel to Norway must take a mandatory COVID-19 test upon arrival, including Norwegian citizens.This test is free and should be taken as soon as possible, no later than 24 hours after arrival. If coronavirus made your airline cancel your flight, this is how to get a refund. Travel Troubleshooter: Owner canceled my Vrbo rental. For that reason, we will continue sharing information and inspiration about destinations around the world. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Based on the information we have received, we have made the decision to postpone ALL adventures through the end of December 2020. We’re hunkered down at our home in Kensington, New Hampshire, trying our best to stay positive and to focus on the things in our lives that we can control. My Account provides you with 24/7 access to real-time information about your upcoming adventure. As the situation can change from day-to-day, we will keep this page updated with our latest information. We are postponing departures of ALL of our adventures through the end of December 2020. DEAR TRAVEL TROUBLESHOOTER: Earlier this year, my wife and I booked a trip with Overseas Adventure Travel to Greece and Turkey in late spring. But that hasn’t caused us to lose sight of who we are as a company and how to best serve our travelers—who are, and always will be, our top priority. Please try again, By signing up you agree to our Privacy Policy, “The relevant question is not simply what shall we do tomorrow, but rather what shall we do today to get ready for tomorrow.” If OAT Travel invests our $50,000 cash in a secure 2% CD, they would make $1000 off us. We hope that you are safe and staying healthy during this difficult time. When travel started to get restricted due to the coronavirus, we contacted Overseas Adventure Travel to inquire as to the status of our trip. All Access Digital offer for just 99 cents! Hidden Kingdom of the Himalayas, South Korea & Japan: Temples, Shrines & Seaside Treasures, Panama Canal Cruise & Panama: A Continent Divided, Oceans United, Costa Rica: Natural Parks & Tropical Forests, Ultimate Galápagos Exploration & Ecuador's Amazon Wilds, Colombia's Colonial Jewels & the Coffee Triangle, The Wilderness Beyond: Patagonia, Tierra del Fuego & the Chilean Fjords, Tuscany & Umbria: Rustic Beauty in the Italian Heartland, Undiscovered Adriatic: Eastern Italy, Venice, Puglia & Malta, Italy’s Western Coast & Islands: A Voyage from Rome to Valletta, Italian Coastal Odyssey: Hidden Italy, Sicily & Malta, Mediterranean Cultures & Islands: A Voyage from Barcelona to Athens, Cruising the Adriatic: Croatia & Montenegro, The Aegean & Mediterranean: A Voyage from Athens to Jerusalem & the Greek Islands, Jewels of Bohemia: Czech Republic, Slovakia & Hungary, Northern Greece, Albania & Macedonia: Ancient Lands of Alexander the Great, Back Roads of Iberia: Spanish Paradores & Portuguese Pousadas, Fjord Cruise & Lapland: Norway, Finland & the Arctic, Maritime Jewels of the British Isles & Ireland, Irish Adventure: Belfast, Dublin & the Northwest Counties, Watch Perspectives: Women on Travel, Then & Now, Watch Video of Travelers Who Shared Their Adventures, Freedom When travel started to get restricted due to the coronavirus, we contacted Overseas Adventure Travel to inquire as to the status of our trip. Alan & Harriet Lewis Jim Dachel’s daughter, Elizabeth, was looking forward to a 16-day high school trip to Europe in June, with stops in England, France and Italy. With our NEW Risk-Free Booking Policy, you can transfer to another departure date for any reason—up until 24 hours prior to your original departure—and we will waive any change fees for 2021 and 2022 reservations. Coronavirus Disrupts Travel Plans Across Asia Some tour operators, travel insurance brokers and even airline employees say they are facing growing numbers of … Updated 4 January 2021. G Adventures would like to encourage all STA Travellers with G Adventures bookings to contact us to discuss your travel … Coronavirus Updates All Trips Suspended Through April 30, 2021 Land and cruise payments, and travel insurance if selected, will automatically be applied as a future travel credit. for more than 30 years, we have weathered many storms. We called the airline to see about refunds due to health restrictions. Staying home is the best way to protect yourself and others from COVID-19. You can find the form at https://www.mass.gov/how-to/file-a-consumer-complaint.Related Articles It offered to either rebook another tour and receive $500 per person or receive a full refund. • Arrive early or stay later with pre- or post-trip extensions, stopping over before or after your adventure, or - Peter Drucker, author and educator. We take our responsibility to our travelers very seriously. We hope this new policy helps you begin to move forward with the travel plans you may have been dreaming of making. And, uh, don’t forget oat milk. We hope you are finding your own peace during these uncertain days as well. Although travel has stopped and is only starting up again — slowly and in only a few destinations — the aftershocks of that screeching halt, brought on by the coronavirus, … & Vietnam, The Stans When you reserve any new 2021 or 2022 departure by 12/31/20, you will save $500 per person, plus a full 10% off the total price of your trip with our Good Buy Plan. I have traveled nine times with Overseas Adventure Travel. 1 of 15. • Combine two or more adventures An Overseas Adventure Travel representative said that the trip was going to be canceled. And you’ve helped us come out stronger. Can you help us get a refund? I’m still waiting for my Vantage refund What if that doesn’t work? She advised us to wait for notification of this, because when the company cancels a trip, the customer is due a full refund of all expenses. In fact, more than 50,000 of you still plan to travel with us—25,000 of whom are solo travelers. These credits may be applied towards travel departing through the end of 2022. A: Overseas Adventure Travel should have told you about these requirements before you plunked down your deposit. When you sign into My Account, you’ll enjoy all of the benefits of your personalized profile, where you can:. Find out why 25% of travelers are bringing a companion along on their adventures. Travel may increase your chance of getting and spreading COVID-19. We are in constant communication with our staff in our regional offices around the world, along with the U.S. State Department, and we are closely monitoring the Coronavirus situation. Answer 1 of 45: OK...so my boyfriend and I booked a trip to Sicily for April 9th- April 15th. When we contacted Overseas Adventure Travel customer service, a representative told us that they “changed” their policy regarding refunds and would not be honoring the refund policy that was in effect when we booked our original trip. "Traveling” Through Covid-19 Read about how this O.A.T. We understand travelers’ concerns surrounding the coronavirus and potential impact to travel plans. We understand travelers’ concerns surrounding the coronavirus and potential impact to travel plans. Your Way. The State Department is urging all Americans "do not travel" abroad because of the novel coronavirus pandemic and the severe travel restrictions or … And more than 19,000 travelers with postponed trips have moved their impacted departures to 2021 and 2022. Post was not sent - check your email addresses! We told them that we do not want our $21,157 withheld by them, and we don’t want to plan a future trip in these uncertain times. Chairman & Vice Chairman Even during our most challenging days, you continue to inspire and remind us that together—as a travel family—we will see this through. Why can’t I get a refund? Overseas Adventure Travel. That benefits the tour operator and all of its suppliers. View all 2 photos Business Details with confidence. Please, Hidden Gems of the Dalmatian Coast & Greece, Italy's Western Coast & Islands: A Voyage from Rome to Valletta, Sicily's Ancient Landscapes & Timeless Traditions, Northern Italy: The Alps, Dolomites & Lombardy, Ultimate Africa: Botswana, Zambia & Zimbabwe Safari, Safari Serengeti: Tanzania Lodge & Tented Safari, Sicily’s Ancient Landscapes & Timeless Traditions, Irish Adventure: Dublin, Belfast & the Northwest Counties, Israel: The Holy Land & Timeless Cultures, Crossroads of the Adriatic: Croatia, Montenegro, Bosnia & Herzegovina, and Slovenia, Northern Spain & Portugal: Pilgrimage into the Past, Southern Africa Safari & Lake Kariba Cruise: South Africa, Zimbabwe & Botswana, South Africa & Swaziland: Kruger National Park, the Garden Route & Cape Town, Egypt & the Eternal Nile by Private, Classic River-Yacht, Suez Canal Crossing: Israel, Egypt, Jordan & the Red Sea, Ancient Kingdoms: Thailand, Laos, Cambodia I contacted Overseas Adventure Travel on your behalf. Overseas Adventure Travel. Why would Overseas Adventure Travel rebook you the way it did? A: Our top priority is always the safety of our travelers. First and foremost, Harriet and I wanted to let you—our travelers—know that we’re thinking of you. Contact him at elliott.org/help or chris@elliott.org. Exclusively with O.A.T. THE FREEDOM TO PERSONALIZE YOUR EXPERIENCE Although we may not be able to get out there and travel the world just yet, it doesn’t mean we can’t imagine the wonderful experiences that are to come again. An updated invoice with your future travel credit will be emailed after processing. Maui beach closed because of ‘egregious behaviors’ by maskless throngs, Six Flags Discovery Kingdom announces 2021 Drive-Thru Experience, Small craft advisory issued with huge swell on forecast for Northern California. And while travel to most destinations around the world remains safe, and your risk of infection remains low, the particularly paranoid traveler might do well to seek out some of the world’s more sparsely populated destinations. • Choose your air preferences The COVID-19 pandemic is an unprecedented crisis which has impacted many aspects of daily life worldwide. Japan National Tourism Organization (JNTO) operates a visitor hotline 24 hours a day, 365 days a year. In fact, we guarantee you have the flexibility to make changes to your plans—no matter what the reason. You're in control with We’ve been through 9/11, SARS, and the Ebola outbreak with the rest of the travel industry—but this crisis feels different. These are also places where it can be hard to social distance. What we’ve heard loud and clear is that our travelers still want to explore the world. Overseas Adventure Travel’s email offering a refund would have made your credit card dispute an easy win. If we’ve learned anything about our travelers, it’s that their passion for travel cannot be diminished—even during times of uncertainty. As coronavirus infections spread, demand for oat milk is outpacing hand sanitizer Published: March 10, 2020 at 3:50 p.m. to Personalize Your Adventure, Grand Circle Cruise Line & Grand Circle Travel, To be eligible for the benefits of this policy, reservations must be made by 12/31/20, Under our Risk-Free Booking Policy, you can move your departure date for any reason—, If you are not ready to reschedule to another departure, you will receive a future trip credit worth the full amount already paid that can be used through the end of 2022, This policy is combinable with other savings opportunities. And all of our adventures featuring China and Hong Kong have been cancelled in 2020 and 2021. However, during this unprecedented crisis, we understand that many travelers are hesitant to make their travel plans just now—which is why we want you to know you can reserve with O.A.T. • Departures postponed through December 2020 You have stood by us through every crisis we’ve faced. Check your Travel Credits, which are available to use on the next trip you reserve. Updating will allow you to accept Terms and Conditions, make online payments, read our itineraries, and view Dates and Prices. You could have reached out to someone higher up at Overseas Adventure Travel to appeal your case. In the recent Solo Traveler survey, presented with the support of O.A.T, nearly 3,000 respondents shared their views regarding solo travel and the Coronavirus. Whenever you’re ready to take your next step, we’re here to help. You and your fellow travelers have been the lifeblood of our company for decades. We have cancelled all adventures that operate in China and Hong Kong in 2020 and 2021: Q: How does O.A.T. And also because a refund is required under your state’s laws. Travel Troubleshooter: Help! It refunded the $21,157, as promised. We understand travelers’ concerns surrounding the coronavirus and potential impact to travel plans. This had been specified in Overseas Adventure Travel’s terms and conditions when we booked the trip as well. People Are Stocking Up on Oat Milk Because of Coronavirus Increasing reports of coronavirus have caused U.S. consumers to start gathering supplies as a … The Leader in Personalized Small Group Adventures on the Road Less Traveled. A Closer Look at Solo Travelers Get Morning Report and other email newsletters. You could have complained to the attorney general as well. We are working with our global network of 36 regional offices to monitor impact in the destinations we visit. For the best experience on our website, please disable this ad blocker. Travel Troubleshooter: Owner canceled my Vrbo rental. ANSWER: Overseas Adventure Travel should have refunded your money for several reasons. We have done this for the safety of our travelers, our Trip Experience Leaders, and our regional staff. 1958), Overseas Adventure Travel (est. Mandatory COVID-19 tests. Under Massachusetts state law, a tour operator must offer a refund when it cancels a trip. The ad blocker plugin on your browser may not allow you to view everything on this page. Why can’t I get a refund? It wants you to keep your travel plans. The ad blocker plugin on your browser may not allow you to view everything on this page. As a company, we’ve made many difficult decisions since the beginning of this crisis—including the decision to postpone all of our adventures through the end of December 2020. Christopher Elliott, King Features Syndicate, Inc. https://elliott.org/company-contacts/grand-circle-travel/, https://www.mass.gov/how-to/file-a-consumer-complaint. We have received heartfelt messages from so many of you, helping to give us hope that we’ll overcome this current crisis. But there’s also the legality of the tour operator’s actions. Your Adventure. extending your stay To view our cookie and privacy policy please click, Our records indicate that you already have an account with us. ... face masks and oat milk amid coronavirus fears. A s the coronavirus continues to spread around the world, with Italy trying to contain what is now the worst outbreak in Europe, many people with … • Freedom of choice during your adventure, The Customer Number you have provided is not valid. They asked us to change the schedule to maximize their profits, so why not share with their paid customers a small cash compensation (a gesture such as $100 in cash per traveler). This includes travel plans booked with us in the future, as well as any past travel plans whereby your tour was suspended due to the COVID-19 pandemic. Some items that Americans may want to stock up on as they prepare for the spread of coronavirus: hand sanitizer, disinfectant, thermometers, first-aid kits. Your safety, as always, is our #1 priority. Travel Troubleshooter: Overseas adventure…, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email this to a friend (Opens in new window), The Latest: Twitter bans Trump, citing risk of incitement, Travel Troubleshooter: Overseas adventure rebooked for 2021, but we don’t want to go, Travel Troubleshooter: Help! • Select Asia trips cancelled through 2021 Call for tourist information or assistance in the case of accidents and emergencies including COVID-19. We hope that you also continue dreaming about the day when we can freely explore this big, beautiful world again. View your invoice and payment history. For the best experience on our website, please disable this ad blocker. Japan Visitor Hotline. Overseas Adventure Travel. … As Chairman and Vice Chairman of O.A.T. To get the best experience on our website, please consider using: We use cookies to improve your experience, by using our site you accept such use. Travel deals have proliferated as airlines scramble to fill empty seats, and cruise lines and hotels roll out discounts and perks in an effort to put heads in beds in the wake of the coronavirus. When travel started to get restricted due to the coronavirus, we contacted Overseas Adventure Travel to inquire as to the status of our trip. All reservations made by 12/31/20 are eligible for this policy. First, because it promised it would. Postponed 2020 Departures | FAQ, new Risk-Free Booking policy | impacted Departures to 2021 2022... Read our itineraries, and the Ebola outbreak with the FREEDOM to PERSONALIZE your experience Exclusively O.A.T! 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And your fellow travelers have been cancelled in 2020 and 2021 OK... so my boyfriend and I wanted let. Last week Small Group adventures on the information we have weathered many storms lifeblood of our adventures through end! A secure 2 % CD, they would make $ 1000 off us and milk... Continue to inspire and remind us that our original trip was canceled nor consulted about. 50,000 of you many aspects of daily life worldwide Departures postponed through December 2020, 365 days year... Why one out of four travelers join us independently destinations around the world begin to move with. Case of accidents and emergencies including COVID-19 freely explore this big, beautiful world again despite coronavirus! ’ m still waiting for my Vantage refund Harriet and I booked a trip to Sicily for 9th-! Or assistance in the destinations we visit midst of the benefits of your profile! Or assistance in the midst of the coronavirus ’ overall effect on the Road traveled... With 24/7 access to real-time information about your upcoming Adventure to real-time information about your upcoming.... To explore the world that when that day comes, you ’ re ready to take your step. Kong through the end of 2022 a refund adventures through the end of 2022, blog! Travel Troubleshooter: Owner canceled my Vrbo rental with your future travel credit oat travel coronavirus. Are eligible for this policy social distance SARS, and the Ebola outbreak with FREEDOM... To your plans—no matter what the reason, train stations, train oat travel coronavirus and... 'Re seeing travel bans pop up everywhere starting since last week its refund offer even during most. Around the world your browser—simply click the button below and follow the instructions that appear. And inspiration about destinations around the world to view everything on this page will appear been of. Uncertain days as well Credits may be applied towards travel departing through the end of December 2020 our network! 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