. Can we resolve this repair for a discount? A brief affair with the Giro Air Attack and its magnetically fastened Zeiss shield. A quality pair of sunglasses is essential in the cockpit environment to optimize visual performance. The customer did not even return the item. Still no refund, and he just sent me the return shipping label this morning, 12/16, so I could not have returned them any sooner. You can trust them to take care of your eyewear as if it were their own! Roka started out making athletic glasses for runners, bikers and triathletes, and many of its prescription frames are bendable at the ends and have rubberized tracks that help you get a more secure fit. Please edit your review.Please remove the invalid characters from your review. Kinda like shoe repairing but you can still find a shop that still repairs shoes if your look hard enough.I figured I had nothing to loose since I couldn't get them repaired and it was something I couldn't do. Were they confused with another order? He is only posting part of our communications. There is more. The first quote came back with cost for crystal replacement in addition to the lenses. 38.1k views. The very next day, the refund was canceled and fell off my credit card. *****update: Seller’s response below is not true! We did ABSOLUTELY NOTHING WRONG. The stems are different. All of this was rejected. They are incredibly light, do not move at all during activity, and the lenses are excellent. Read honest and unbiased product reviews from our users. © 2021 Trustpilot, Inc. All rights reserved. The actual turn-around time was a lot shorter than originally quoted! Glasses reduce glare, and the resultant eyes train or fatigue. I'm sure AF means as a feather, because they are. And the fact that he just disclosed my personal information, including my credit card information (which I have since cancelled) just goes to show the type of unprofessional company I am dealing with. Advertised as "light AF". Oakley Jawbreakers with Prizm Road lenses. I have always struggled with sunglasses on the run and for other sports. We will replace with original OEM hindges lenses when available from the manufacturer. EVER! BUYER BEWARE! I took down my review, he sent confirmation of a refund. Find helpful customer reviews and review ratings for ROKA Halsey Performance Polarized Sunglasses Designed for Sport for Men and Women - Matte Black Frame - Dark Carbon (Polarized) Lens at Amazon.com. Browse the collection. ! With the USAT discount, these polarized glasses were $168. Prices were reasonable, and the repair quality was excellent. The Best Aviation Sunglasses for Pilots in 2021 and Things to Keep in Mind When Buying. Roka makes unisex sunglasses that are designed for performance, but they also are very stylish. I have a pair of their SR-1X and a pair of Halsey sunglasses from Roka and I love both of them. Bait and switch service. (me)After reviewing estimated costs I decided to send my glasses. T he customer posted a negative review so we went ahead and asked her to take down the review and we will post a refund in full BEFORE the item is even returned which is against policy. Perfect fit, no adjustments needed. ROKA is a well-known and respected brand on the triathlon scene and while triathlon gear is very sport specific their sunglasses easily cross over to general cycling. Zenni Optical is an online retailer that offers affordable prescription glasses and sunglasses for men, women and children. They can be inexpensive—we found them … I then personally posted a refund to the customers credit card. These people really know what they are doing. I sent Eyeglasses Depot my Tiffany sunglasses asking for lens replacement. Probably the most comfortable pair I've ever had. )I approved the amount and authorized them to proceed with the repairs. -After much back and forth, seller offered to issue a refund if I took down my negative review. We do not switch peoples glasses. ONE STAR IS TOO MANY TOTAL SCAM AND RUDE BEHAVIORDONT FALL FOR IT- they like to say people are posting from their competitors. Roka glasses review. Sturdy, but super light. Both glasses fit great out of the box for me, but came with different nose pad sizes. . My lenses fit securely within the frames. I am a real customer. (The piece that holds the two lenses together across the nose was broken. !Anyway, the communications between myself and Eyeglassesdepot was excellent. The problem is the glasses I received are NOT mine. Promptly returned my frame with the new lenses installed, a nice case, the old lenses, and did it all quite promptly. I want an explanation and solution before any consideration to change this review. Nice touch! We reviewed some to see if they really don't ever slip. I am not a competitor I am a regular person trying to warn others to be aware of this companies practices so you don’t waste your time with these bozos. Warby Parker Blue-light Glasses Review. Honest, fast, fair and easy to work with. Thus why I offered to save time and expense by doing my own footwork.Now I feel like, what a mistake.What happened to 100%risk freeThe chat agent has no customer skills what so ever. Very friendly staff, and kept me informed all along the way. I have spoken to my manager and he will be more than happy to offer you a discount on this repair. I have another pair that I plan in the future to have repaired, as well. I LOVE these glasses. Roka Matador sunglasses review The Matador sunglasses offer a unique look certain to divide the style-conscious. Roka does, however, make an even lighter pair of sunglasses for running called the Phantom Ti Aviator, weighing in at a mere 20g (0.07oz)! I was informed of their progress right through the return shipping and the tracking number. The customer's account was refunded in full. Roka Hunter Photochromic Prescription Sunglasses ($265) I have worn glasses since the age of five, being very near-sighted. ©2021 Beginner Triathlete. You never sent us any pictures of the frame. But both glasses rock! First, he told me the glasses I ordered were discontinued and I should keep the ones he sent for a discount. The lightest sunglasses on the planet, now available in your prescription. Second, I hate writing bad reviews, but felt compelled to do this to protect others. If you have a single-vision prescription (glasses to see far away or close up), you can generally get by with CR-39 lenses. Last year, Warby Parker rolled out the option to add blue-light filtering to your prescription lenses in response to the market’s demand for glasses to help reduce the ill effects of looking at a digital device for long periods of time. The company has its own production facility, which allows it to cut outsourcing costs for manufacturing, licensing fees, warehousing and more. But the excellent lens and titanium ear pieces offer killer performance. I am being asked to take down my review first, then they will “do everything we can to make it right.” But no one has offered to return my original glasses to me and no one can explain why the pair that I received has crystals all over it. We find ourselves overworked, overstimulated, then we can’t slow our brain down, can’t sleep and don’t fully recover. They are quickly becoming my favorite accessory."LundyLund. They are imitations of mine. Oh the $5 thing, here's the emailSorry, we don't allow email addresses in reviews. Price range: Prescription eyeglasses start at $95 The try-on-at-home program is a big selling point for Warby Parker. Sunglasses help safeguard a pilot’s most important sensory asset – vision. High pressure to submit your eyeglasses after you fill out their form for quote estimate. ... help Reddit App Reddit coins Reddit premium Reddit gifts. "Who says performance sunglasses have to look hokey? Roka's Halsey sunglasses look great and perform even better. Save yourself the trouble, and buy or repair your glasses elsewhere. This is a a competitor website posting this. The information in this review did NOT happen. I don't recall seeing anything about sending a picture to give a more detailed description of the damaged glasses.After I received the repair bill I was quite shocked at a repair cost nearly tripling what guessed wouldwould be in the ballpark $60 to high side $70, after contemplating for a couple days. This pair of glasses were very special to me but I could not find anyone locally that did this type of work. Fitover sunglasses slide over prescription glasses. I prefer the SR-1X for cycling and the Halsey line for running, for what it’s worth. These are super comfortable glasses. I contacted them immediately because my glasses don't have ANY crystals on them. Between all of this, there were an influx of rude and unprofessional messages and phone calls. But Roka has some of the best glasses frames out there. For one, while they may not provide the absolute best optical quality, they are not too terribly far behind with Carl Zeiss lenses. I asked to call the bank together, I sent her screenshots of our side, I offered her to log into my machine so I can show her the interface. They are so comfortable, lightweight, and feminine. -I ordered my glasses on November 2nd. We’ve all felt the effects of too much screen time. Combine style & comfort Ultralight Won't fall off I see this is a preference matter, but if you care about wide lenses, check out some of the other models. But we did it anyway. The customer received the incorrect item and we offered to refund the customer in FULL when the item is returned. Then he told me he would get me the glasses I ordered. I had the most horrible experience with this company, and I am still trying to get my money back!First, i am not a competitor. UPDATE 9/5/20: One big downside with my glasses so far is that the "gecko" rubber nosepads starts to deteriorate after about 45 days. I wore them on a 4 hour ride, and never had to take them off due to discomfort. Lightweight design remains comfortable, even during long journeys ! The hinges are different. We are always here to work with. ROKA RISE™ - non-prescription lenses that aid sleep and recovery. That sent me through the roof. Unique design covers your existing glasses without looking bulky. I waited for glasses to come back and during this time was sent two more emails: 1) offer of $5 rebate if I submit a positive review for them before my glasses come (I said no, I want the glasses first) and 2) an email asking me to send their technician a tip (I said no, I want the glasses first. Straight up prescription sunglasses were expensive and as I often … Only the latest review will count in the company's TrustScore. The glasses arrived shortly after that. I was on the search for glasses that look good and would work for sports, ... both with my prescription. We did nothing wrong. I contacted seller again, and when I told him I would repost my negative review, he threatened to charge my card another $45 for disputing the transaction. You can shake your head like a maniac and they don’t move. There were NO rivets or crystals on my Tiffany glasses. The Smith PivLock V2 Max with purple mirror lenses. As a former back-of-the-pack triathlete, I look for performance optics that meet the most demanding criteria in categories of weight, durability, face coverage and, above all else, ostentatiousness. During my last long ride, they did not move at all. The case is a case, nothing special. The gold color is different. Unlike my old sport glasses, these I would gladly wear in any non-sporting situation. Available in a wide array of colors. . It almost felt like slighted antagonization which did not help the situation at all.Sincerely,Anthony A. this was their reply On Wednesday, December 2, 2020, 06:37:03 AM EST, EyeglassesDepot Sales Team saleseyeglassesdepotcom wrote: Please explain what exact “practice” you are not happy about? All Rights Reserved. The crystals act as rivets to adhere the lenses to the replacement frames. The Roka Halsey only weighs 26g (0.9oz), making them the lightest sunglasses in our best sunglasses for running gear guide. So now, I am out hundreds of dollars and I’m going through my credit card company to dispute, and I may be taking further action if he charges my card again. After a few weeks, I checked in with the seller and was told I should have known they were being delayed because they were being shipped from Europe. The seller kept trying to bargain, making this feel more like a swap meet transaction than the purchase of sunglasses from a reputable seller. Hidden ventilation, but effective - my glasses have yet to fog up even once. . I finally received them in December 10th. There are a number of factors that can effect an estimate sent via email without the item being in our possession. The turn-around time quoted seemed a bit long but accepted it thinking they had a good backlog which indicates how successful a company is.I was willing to wait my turn and just happy to find someone that still did this sort of work and was willing to wait. They are quickly becoming my favorite accessory. The glasses arrived shortly after that. Most horrible online purchase experience ever. THEY WERE EARLY ! They are incredibly light, do not move at all during activity, and the lenses are excellent. roka phantom alloy performance sunglasses The Phantom Alloy inherits the award-winning DNA of the Ultralight Phantom Titanium and the entire Ultralight Aviator Collection with the same ultralight premium C3™ nylon lenses and lens coatings and our patented, best-in-class GEKO™ retention technology. They said, "typo" and revised the quote as lenses only and I provided $125 payment. I'll use eyeglasses.com again in the future. The customer is claiming that she did not get the refund that we posted. Before I even received them, I was contacted repeatedly about leaving a positive review and sending them a “gratuity”. The frames also come with three sizes of grippy nose pads to ensure a better fit. 39dollarglasses.com Read 479 Reviews Online eyeglass retailer with virtual try-on technology. Roka's Halsey sunglasses look great and perform even better. I was told several times that it was a lost art. I was expecting a boatload of excuses as to why they were late but never received one. I really liked these glasses! These are high performance glasses. These sunglasses do not move at all during activity. Given how light they are, the fact that they don't move at all during activity, and they look great, these are an excellent value. Trustpilot is now investigating this false allegation. I waited for glasses to come back and during this time was sent two more emails: 1) offer of $5 rebate if I submit a positive review for them before my glasses come (I said no, I want the glasses first) and 2) an email asking me to send their technician a tip (I said no, I want the glasses first. Well, as I mentioned in an earlier review, I took a chance with this company and sent in my broken eyeglasses. For instance, while there may be other triathlon sunglasses that suit specific racers better than others, the Roka TL-1 triathlon sunglasses provide by far the best overall performance that we found. !Overall, I am very pleased with this company and would not hesitate to use them again or recommend them to anyone needing their glasses repaired. They were a different style, came without the Chanel packaging, and appear to be subpar quality (I don’t think they are authentic, and it doesn’t help that they were shipped from an Eastern European country that has no Luxotica distribution center).-I contacted seller requesting to send back the glasses and to get a refund. Tough plastic lenses are fully polarized. Sent them in and hoped for the best. The Halsey lenses are not as wide as some of the other models. I love the Sophia Loren eyeglass frames. I think now there is no pleasing this customer in any way. I decide to go ahead with repair, then upon checkout I was hit with more unexpected additional fees for return shipping $12. They have 6 crystals (actually, only 5 since 1 is missing.) Sells prescription eyeglasses, sunglasses and contact lens packages for kids and adults. I had the opportunity to test out a couple different styles of their cycling specs and came away very happy with the performance and quality that is on par with the giants of cycling eyewear like Oakley, Smith, etc. They are so comfortable, so light, and do a great job reducing glare. This is from a competitor and not a real customer. .Well my faith was rewarded!Shortly after sending mailing them, I heard back from Eyeglassesdepot after they received my glasses with a quote for the repairs. Roka offers in-home try-on for $10 (credited to a purchase of glasses), but prescription lenses are nonrefundable. The nose bridge is different. The workmanship is first class all the way. 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