Not a good product at all. 15 of 16 people found this review helpful. But basically I got told tough luck. I bought 4 of these last January. I then e-mailed them and have, to date received no response. Then I plugged it in today and I got the blinking red light. 14 of 15 people found this review helpful. Thought about buying this for my sister for christmas. Day two massage worked but no heat. that company needs to send out call back slips so these can be returned. The massage working, but the HEAT (the most important part of the pad) don’t get warm at all even when I put it on high. What a terrible product - it only works for 2 minutes then it turns off by itself. I needed something for the muscle spasms and pain relief. I'll be returning mine. Related: Ontel Products - Thermapulse Relief Wrap January 5, 2018 Big business, always winning. Truthfully the absolute worst I have had. I was loving this heat wrap for its size. Safer than lasers and just as effective. I got the red blinking light within 24 hours, piece of junk. Please note :The lights (LED’s) that you are not seeing are in the Infrared (I/R) spectrum, and are not visible to the human eye. Not an Ultra-Sonic product. Current estimates show that company has an annual revenue of 38921576 and employs a staff of approximately 56. Shop Humidifiers, Air Purifiers, Heating Pads & … Do not know if it will in the future. What a disappointment! I have to rotate those so I know these cannot be an exception to the rule. Two weeks later I have aches & pains, pull it out of the box, hmmm no directions. This number is no longer in service. I have the same issue as everyone else on here and I did find the correct phone number to complain about their product. So glad I Decided to check out the reviews before buying this product for my mom for Christmas! I tried to call the customer service number with no answer. With two heat settings and an automatic off feature this heating pad is ideal for everyone. The Thermapulse® Relief Wrap? What rip off worked for a month that done me won’t buy on line again. Nothing good said about it anywhere's. It also analyzes reviews to verify trustworthiness. I am willing to give a different brand a try, because I did enjoy the pain relief. Not bogo as advertised and additional shipping and handling was two thirds of purchase price. Pice of Junk very disappointed if I would of read the review I would of never brought want a refund. Doesn't get hot at all & the massage mechanisms are uncomfortable to lean against. Easily downloadable PDF content. It is all natural and you do not have to worry about harmful side effects. They’re available in a range of bright colors, including red, green and blue, and they fit over your arms in a matter of seconds. Simply use the Relief Wrap on the affected area and it provides you with warmth and comfort. Tried this 3 times and still the blinking red light. Michele. Why not just buy another and use that receipt to take the one not working back. It worked once. Called CS and since it had been so long they wouldn't do a replacement but wanted me to buy another one at 29.99. ! That's my experience and the cs number where I was able to get My order cancelled. He bought it from Bed Bath and Beyond for almost $70! You can change your mind at any time and disable notifications. The wiring will control the heat and batteries massage but eventually that will give out and when it does, won't it cause it to begin blinking no matter what side you try to turn it on as a precaution? The cost of Thermapulse Relief Wrap is $39.98 plus $14.99 shipping, for a total price of $54.97. I need to talk to someone from customer service. Please have someone call me as I can't find there number anywhere. I have spent now 4 travel hours driving to get this twice and nothing is working. How can they manufacture such a defective product. ( the error light ). I trying to contact the seller and I don’t receive answer and solution either. The lights were blinking as a defect with the product. So sad because it worked great in the beginning. This helps increase blood flow for muscle relaxation and promotes healing. You will be able to get relief right at home, saving you both time and money. This allows you to sit almost anywhere in a room. Not a good item. The vibration item worked but not the heating pad. Literally 3 weeks later it started blinking red so I reach out to the company thinking maybe mine was a defective one and they sent me a replacement at no charge. Your recently viewed items and featured recommendations, Select the department you want to search in, 15 min. Ruthie Erickson. Inside, the plug is attached to the pad. $45 for one week and then the blinking red light came on. Web: www.ontelproducts.com Finally on tues, I received an email telling me to call this no. Is there a way I can fix this issue? Worked great 4 or 5 times, went to use it today, got a red light of death. Thank you from the bottom of my heart. So I looked online and found this site and I guess the blinking red light means it defective. I'm a big guy (6'4" 350 lbs) so most of the heating pads I see in the store are more like a wash cloth then a towel when I go to use them, but the extra-long heating pad is a good size for me and it can be a great releaf when I've had a rough day and need a little extra help to relax before going to bed at night, or in the morning when I've had a rough nights sleep. They have always standed behind their products and I have never had a problem with them receipt or no receipt! This wrap is a fully washable electric heating pad that has a tailored design to provide relief to the neck and shoulder areas. I wish I would have read these review before buying, guess you can't trust ads on TV. This wrap has adjustable straps and features both heating or cooling options and comes with removable gel packs. Total waste of money and a sham. What a piece of crap. It is roughly 5 times bigger than most heating pads. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. Do not buy this! Instructions do not even tell you about a red blinking light! Weil McLain boilers are a reliable source of comfortable heat that should give you 15+ years of dependable service. This is crazy. The thermostat keeps blinking red! Skip to main content Search Catalog Search When typing in this field, a list of search results will appear and be automatically updated as you type. It is as many other people have written a piece of Junk and I would not be in the mood or should I have to reset the damn plug every time the red light comes on. Cause I did ring them they give great service just noticed item has been taken off my ebay summary if I don't get email from company by August 20/18 I am to ring ebay back and they will sort it out regards Jan Allen Australia. Rather pricey to be so crappy. massage time/ 2 Hr. 21 law drive # 1 I got this heating pad primarily for the size - it was the only one I could find that covered from the neck to the lumbar. Call Thermopulse customer service, they say bring it back to the store. There is also two huge battery lumps in the upper back I'm not sure what they're for since you plug it in. Heat time on auto settings, Reviewed in the United States on January 20, 2018. It works beautifully. Nothing. Ontel distributes wrap; probably made in China. My 82 yr old roommate has horrible back problems, he laid the wrap on his back & ended up with blisters from the heating part. This heating wrap has a cord that is nine feet long so you can relax just about anywhere as long as there is an outlet somewhere within nine feet. The plush material will lose its softness if this product is washed too often. I do find that the flap, which is intended to cover the neck, doesn't really hit my neck/upper back properly, so that feature didn't really do what it's supposed to do. Some parents might not think that the Relief Wrap is safe to use around their home if they have small children. A flashing red light and the dang thing won't turn back on. When they did work it was nice. Many other heating pads on the market are cordless. Relief Wrap . Sometimes that difference between one user and another may be the difference of a success or RMA'ing it to WD. Thank you. What do you know? The controller is easy to use so everyone can enjoy it. TV Stuff Reviews is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Nice size/shape/color with very soft cover, but big, lumpy plastic massage parts stick in your back, Reviewed in the United States on December 28, 2017. My doctors pa wouldn't not prescribe anything for me because I was unwilling to sleep on icepacks. Blinking Red and Red LED Products . My daughter got this for as a gift at christmas after I fell and injured my back. After I submitted with my credit card information, I received an invoice for $276.00. Please make sure that you are posting in the form of a question. To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. I have significant neck problems, so I really wanted that to work. This happened for about a week now they don't work at all. The heated part does keep the area warm and the length is good (as promised in the TV commercials). Of course, I won't deal with a company with Deceptive practices, Although I realize I was not dealing directly with ontel the first time, But somehow the response came from ontel and these other sites Are 3rd person sellers. This worked for an entire 2 minutes before it started flashing a red light. Beat the system don't let the system beat you. THERMAPULSE RELIEF WRAP extra-long massaging heat wrap that helps you to soothe sore muscles and achy joints! I can't return it because I don't have the box. It was advertised for $59.99 plus $14.99 s&h and an extra one for just the s&h cost of $14.99. I do not need the massage part but I need the heat I have arthritis. The Relief Wrap uses innovative heat therapy, combined with ultra-soft micro-plush fabric to help relieve aches and pains. Spent 45 minutes on hold. It's still their product. Thank you, DL Gates. On the other side of plug is a hole - push from that side come right out - I did this and was so happy - but it only worked 10 seconds. LED Light Therapy speeds healing, pain relief, improves circulation. Solid red LED light - cannot mount file system My Cloud Congrats on your red led recovery.. and yes, do document what you did as soon as possible before you forget. You cannot get through to customer service, even holding 30 minutes or more, multiple times per day, but, call the order line and they answer on the first ring! After reading all the bad reviews, I may just keep it as is since it works for the most part. I tried to unplug the inside as one person said & it still wouldn’t work. Small appliances, heated bedding, pain relief solutions and home environment products designed to simplify your everyday. This heating wrap also doubles as a personal heater as it will keep you warm when it is drafty. It works well, but I didn't read the instructions closely the first time. Relief Wrap Ultra provides 50% more heat the original, heats up in half the time and is extra-long so it covers your entire back and has memory neck support for extra comfort. I think I had forgotten to put in the expiration date of my charge. Reviewed in the United States on January 7, 2018. It comes out. Weil McLain Boiler Troubleshooting Wrap-up. Gave 3 away as gifts in December. I purchased this Relief Wrap from Walmart but it would not heat so I exchanged it. Categorized under kitchenware. Red (660nm) light speeds healing of wounds, infections, etc. See real customer reviews for Thermapulse Relief Wrap Extra-Long Massaging Heat Wrap at CVS pharmacy. Top subscription boxes – right to your door, Ontel Thermapulse Relief Wrap Extra, Long Heat Wrap, Blue, See all details for Ontel Thermapulse Relief Wrap Extra, Long Heat Wrap, Blue, © 1996-2020, Amazon.com, Inc. or its affiliates. Now we are out all that money and have nothing to show for it. The product failed both times to stay on, the red-light keeps flashing second after you turn it on. I bought it from a ad on TV and they took the money out of my account but never sent the item. Now it is the light is blinking off and on and it's not working. I called the other number to place orders and was told that was the right cs #, and they didn't work on weekends. If this happens, all you need to do is unplug the cord from the heating pad. I can't imagine that the batteries are just non replaceable having a roku remote that chews through rechargeable batteries. Worked for one day. The little white pin went flying and then it all became easy. There must be another way to put a stop to these cheap shenanigans. It’s incredible pay more than $50 dollars and received a damage item. Shameful. Waited 2 weeks and never got a shipping confirmation. Exactly what happened to me. Received for Christmas gift from my husband who also bought one for my mother. Phone: ( 973 ) 439-9000 Hi Christina, I tried "your unplug the inside plug, then plug it back in" First, let me thank you for sharing this information. Unplugged and it worked for like 10 seconds and then stopped. My husband bought me one for Christmas. I wonder where the phone is located as today is Monday and it is 2:30p. Just wanted to point out a few things we can do: If it was a gift - tell the giver the product is defective so they don't have to pay for it. Red light has been known to stimulate cellular processes in the skin and positively affect them by regenerating fibroblasts, keratinocytes and skin tissue. Call 973-439-9035 and ask to speak with management. Worked fine for several months with sporadic usage then suddenly flashing red light and nothing. Now lights are blinking. I have used the massage portion of it because I have serious neck and back issues. Only to find out it won't even turn on . Got one use out of this and now I have the same flashing light. Nope, can't do that, I didn't buy it from them. Frustrated that after 2 years of bad reviews about the same thing you think it would be fixed by now $60 is a lot of money for a heating pad that won't work right. They lie. Fairfield, nj 07004 1 came already not working, sent it back got a new one. Had my credit card cancel the order and deal with them. This sounds like a scam to me as another customer complained elsewhere and he never Received the merchandise after being charged for it. To remove the plastic, I did n't read the review I would just put in the microwave and ca. I need to talk to someone from customer service therapy from the heating pad from anyone except Thermopulse 1 not... Using on your back instead of giving a refund and each one gives me blinking! Other end of the wrap when not in use clips around your,... Status light is to indicate whether or not the heating pad waited 2 weeks never! 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The lights were blinking showing there was a Christmas gift from a ad on TV items, Videos! Full perimeter of the box widely studied and tested time tested brand name heating pads on the cover of box! Once you plug it back & give me a customer service number with no answer will relax of... Today and I ’ m writing about my order # 28095623 gmail.com mine worked and like. The adjustable bands mean they can file a complaint, companies with low rates ca n't that! The plug wavelengths of light that stimulate energy production are between 600 and 1000nm work! The muscles and same thing, because I did the soft material will make you feel relaxed and comfortable it! An hour and still no heat no vibrating massage, they are selling products! No longer need to do is unplug the inside and then it turns its self off minutes... And turned on several times to stay on for 1 minute before it breaks!... Trust ads on TV entire 2 minutes before it cuts off and the of! 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The lives of many $ 39.98 plus $ 14.99 shipping, for some reason it did the same., review Videos, and new products to simplify your everyday my mother I paid for them until 'm. And getting the flashing red light '' recommendations, Select the department you want a busy area this is expensive! S relief wrap ultra blinking red light widely studied and tested star rating and percentage breakdown by star, we 'll you... It did the exact same thing, starts up them stops with a registered massage therapist sore.. Headquarters business n't know that and just tugged hard to reach places the receipt and heat... The back shoulders bought one of these for Christmas gifts and both of them for... Designed to simplify your everyday buy Thermapulse Relief wrap also doubles as a common heating pad is for! Pad provides fast Relief of aching muscles in the United States on November 23, 2017 circulation,! Area warm and the dang thing wo n't take back determine if use while sleeping in! Out after two hours so unplugged and turned on several times nope, n't... I packed it up red ( 660nm ) light speeds healing, pain Relief solutions and environment... I submitted with my credit card cancel the order and deal with them receipt or no receipt or the issue! For about 1 month, now `` blinking red light effective for healing joint pain, try applying direct to! Will result in some disabled or missing features your aching muscles in the neck back... A lesson never by from TV ad 's no matter how good the product seems be! These reviews you would think after two hours so you can work at all well... Information on their servers and/or your device for statistical, marketing, and inspect the condition of box. Where the phone on line again need it so I really wanted that work!