(Button location varies by device.) Canada (French): Monday – Friday 9AM – 6PM EST Setting a Scene for your Colour Changing Smart Bulb on your Genio App (pdf) Download. I've tried connecting in AP mode and the regular mode. When the power goes out, it can wreak havoc on the smart home. Power cycle the plug by unplugging it, then plugging it back in If the above steps did not work, you may need to factory reset the plug If your home Wi-Fi network is displaying in the C by GE app, but you are unable to connect your smart plug to the network, here are some common solutions: Once you reset them go to the Kasa app and add a new device of that catergory The app will ask you do you want to factory default it, just say no and link it to the new SSID. For this example, we are creating an Automatic Scene named “Rainy Days” to automatically execute the “Globe Smart Plug” to turn on when it is a rainy day. Google Home mini unit does connect ok with Ignite. SMART IN EVERY ROOM: Install a Globe smart plug in every room to automate your home and make your whole house smart. If your answer is not available, do not hesitate to contact us at 1-888-543-1388. SPECIFICATIONS: System Requirements: Wi-Fi router at 2.4 GHz – Mobile device running IOS 8.0 or higher / Android 4.1 or higher; Smart Plug: 15A. Set your home to your schedule. Take note, however, that your router must have a physical on/off toggle switch for this to work—if your router just has an electronic button (like the power buttons on computers) and doesn’t power on automatically, then this won’t work, unfortunately. @Carl if would be real helpful if you then provided the instructions to perform the different types of resets...... Hi Keith,  We absolutely understand that. Turn on and off the lamps, small appliances and electronics you use everyday, with the SmartThings app on your phone or tablet. I am upgrading my Wi-fi with a deco and want to change the SSID at the same time but I don’t really want to have to factory reset all my smart devices? @lucozadenrg . Making life easier through innovation is the CE mission. All rights reserved. Factory reset Smart Hub If you are still having issues with your Smart Hub, you can perform a factory reset. Making your Bulb Slowly Blink for AP Mode, 6. If the factory reset is successful, the bulb you’re setting up will blink 3 times, or the plug LED will blink blue. Check if you have the latest Geeni functionality by clicking “Check for firmware update” in your device settings. Smart Plug. Here are some examples: “Alexa, turn on the living room light.” “Alexa, turn off the living room light.” “Alexa, set the living room light to 50%. I've reset everything, phone, router, bulb. Then, tap “Add Smart … I have more than 100 devices and dozens of smart plugs that are 2.4ghz and these methods work 100% of the time for me. Contact Us - Smart Products. Smart in every room: Install a globe smart plug in every room to automate your home and make your whole house smart SPECIFICATIONS: System Requirements: Conect with your Wi-Fi router at 2.4 GHz; Runs on 2.4 GHz or 5 GHz after connection - Mobile device running IOS 8.0 or higher / Android 4.1 or higher; Smart Plug: 15A. Note that the reset sequence is different depending on your device’s firmware version. 7. Next, plug the router into the smart plug, and you’re off to the races. Connecting step always fails: Router Setting: Connect your phone to the same WiFi network. To have Amazon Alexa control your devices, use the names you set up in the Globe Suite™ APP. Making your Plug Slowly Blink for AP Mode, 7. To restart, unplug and plug back in the device. Setting a Scene for your Colour Changing Smart Bulb on your Genio App (pdf), 11. 7 things to know about smart lights before you buy a boatload of them. 8. ... Smart Home Products (C by GE) Smart Bulbs. Then go to the app and add a device (even though the device is already in your app). Setting a Smart Scene on your Genio App, 10. For more information, visit Mygeeni.com. If you have any questions for us, please refer to our Smart FAQ page. I've changed my SSID name to be "more recognizable". To place the Smart Plug in “Pairing” mode: Begin with the device unplugged. If you weren't able to connect our smart bulb using the recommended EASY mode (bulb flashing rapidly), then try this AP mode. This will factory reset the device. This is why this information can be found if the products user guide. Step 1: Open the Globe Suite™ App and tap “Smart Scenes” located at the bottom of the page. Setting Automation on your Genio App (pdf), 10. Here is a quick in depth video showcasing the step by step process to Reset the Insignia Smart Plug! SHOP SUPPORT. If the app says "Device Offline" then: Please check your Wi-Fi router if online and in range. Immediately release the button after the blue status LED turns on (after about two seconds). https://www.tp-link.com/us/support/faq/2648/. Wired Switches. Here at Mirabella, we have simplified and automated everyday living with our Genio Smart Home range. Try to reset it. Schedule a Callback You would use the 5 second soft reset to reset the device with out losing the settings on. You would use the 5 second soft reset to reset the device with out losing the settings on. To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. If a standard plug works, try the smart plug in a different socket. 10. Setting Automation on your Genio App (pdf) Download. 5 second soft reset and 10 second hard reset. If prompted to reset the device say "no" or I think you will do a hard reset. Wire-Free Devices. How to reset Smart Plug? Samsung's SmartThings smart plugs, for instance, require the setup of an entirely separate hub to work. Is it possible to change all the Wi-fi APs without resetting the switch. Globe Electric Wi-Fi Smart 2-Outlet Outdoor Plug, No Hub Required, Voice Activated, Black, 50029. Combine multiple Smart Plugs, and you can even automate an entire room- … AP (Access Point) Mode on your Genio App, 8. Globe Smart Plugs: Power on the device. If the light or plug LEDs don’t blink, you'll need to factory reset each bulb or plug manually. Customer Service Hours. Create the perfect scene. Sol. 5 second soft reset and 10 second hard reset. Setting a Scene for your Colour Changing Smart Bulb on your Genio App, 11. Setting a Schedule for your Device on your Genio App (pdf), 12. Making your Bulb Slowly Blink for AP Mode (pdf), 6. Copyright 2019 Merkury Innovations. Setting a Smart Scene on your Genio App (pdf), 9. Smart Strips. A Smart Plug Installation service also includes a Wi-Fi assessment to ensure that your Wi-Fi plug is properly connected and that you can easily connect your devices to the smart plug. Hold on the power button for 5 seconds and then release. The SmartThings Wifi Smart Plug makes it easy to step into a smarter home the instant you plug it in. Unfortunately that’s not really the case: smart plugs only use a tiny amount of internet data. Here's how to automatically reset your Philips Hue smart … Smart Plugs. Having similar issues with smart bulbs, plugs (Globe, Geeni) which did connect ok, pre Ignite. 9. With the Smart Switches and Plugs you can do two types of reset. Through the CE Smart App, our Wi-Fi plugs, outlets, dimmers and power strips let you monitor, control, and manage your electronics, appliances and lighting, at home or on-the-go. Base socket: Try putting a standard Plug in the same socket and see if it works. AP (Access Point) Mode on your Genio App (pdf), 8. Turn OFF after 10 seconds and then turn power ON. C-Reach. US and Canada (English): Monday – Friday 9 AM – 9 PM EST Saturday - Sunday 12 PM – 9PM EST. Smart Plugs (3) The Globe Shop > Smart Home Automation > Smart Plugs. With the Smart Switches and Plugs you can do two types of reset. Smart Home FAQs. Typically press the button for 5 second for a soft reset. Another, albeit more difficult, is to move the phone and smart plug to an area where the 5ghz signal is weak or non-existent. I removed the app and reinstalled it. Setting up your Devices on Genio App (pdf), 4. It's a great time to fill your house with smart light bulbs and switches -- but do yourself a favor and read this first. Connect to the WiFi SSID the device is now broadcasting. App. Ignite setup lists both 2.4G & 5G. Setting a Schedule for your Device on your Genio App. Setting Multi-User on your Genio App (pdf), 4. Your smart plug will reset and go into “Pairing” mode. There's no smart device that's easier to set up than a smart plug. I purchased the 3 pack of Globe Suite smart bulbs from Costco and I have tried everything to get them to connect and they just won't. Setting a Smart Scene on your Genio App (pdf) Download. Smart Features. Whether you use it on your phone or with an Amazon Echo smart speaker, the nice thing about Amazon's Alexa is that it's easily programmable with a variety of affordable smart plugs.However, not all devices work with Amazon’s digital assistant right out of the box. Setup Configurations- Lenovo Smart Plug & Bulb FAQs. Globe Electric Wi-Fi Smart Plug, No Hub Required, White,50114 The Plug will not turn on at all with the power switched on. Making your Plug Slowly Blink for AP Mode (pdf) Download. Coming back to smart plugs now, if you do have a short distance between your smart plug and your router, and your internet speed is very good, you might be thinking “great, I can benefit fully from 5 Ghz smart plugs!“. Lenovo Inc. View View. Registering your Mirabella Genio App (pdf), 2. An alternative is to use a device that only supports 2.4ghz to add the smart plug. Making your Plug Slowly Blink for AP Mode (pdf), 7. Thanks. How to Revive Your Smart Light Settings After a Power Outage. 1. Configuration Issues: Configure fail, and the blue light blinks slowly: 1. Our growing portfolio incorporates an array of products including smart bulbs, outdoor decorative lights/ string lights, adaptors, power boards, home appliances and so much more! How to set up a smart plug . ... Globe Electric Wi-Fi Smart Plug, No Hub Required, Voice Activated, 2 Grounded Outlets, White (1-Pack, 15A), 50020 To get started, pair your Globe Suite™ APP in the Amazon Alexa APP. 11. Go back to the app and continue the "setup" to select your new WiFi SSID. If you're not tech savvy, don't worry. Guide (for bulbs) says to use 2.4G for the connection process, and that 5G can be used thereafter. Press and hold the white button on the top of the plug as you plug it in. AP (Access Point) Mode on your Genio App (pdf) Download. Copyright © 2020 TP-Link Corporation Limited. When you do this, all Smart Hub settings will revert to their factory defaults and all information related to Samsung accounts, linked service accounts, Smart Hub service agreements, and Smart Hub apps will be deleted. If you cannont find it or you do not see a user guide available please let me know so I can have that corrected. Hold the button for 4 seconds, Blue light will be flashing slowly and it means smart plug is ready to be added; Trouble Shooting Guide. Mode: Begin with the SmartThings App on your Genio App ( pdf ), 8, press hold! Light settings after a power Outage electronics you use everyday, with the Smart,. Plug LED will Blink blue ok with Ignite for bulbs ) says to use 2.4G for the connection,! And reset your device settings typically press the button for 5 second soft reset to reset the with! 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