Once I limited broadcasting of the wifi signal for the ecobee3s to a single access point everything worked again for HomeKit. I put it up on my guest network, and it worked perfectly. Joining the Schlage Sense, the Premis is one of two smart locks available that work with Apple's HomeKit platform. We have the Apple TV 4 as a hub and for some reason we get the "no response" message on the ecobee icon most of the time. Last time I had this problem I took an entire afternoon to troubleshoot and the only thing I could do is do a system reset on the thermostat and go back to re-setting it up. In response to Scottocx, Jun 23, 2017 5:53 PM in response to bagramont In response to bagramont. See if Ecobee Support has any help for you, Nov 21, 2016 12:14 PM in response to bagramont This app will guide you through the installation, set up, and overall customization of your Premis Smart Lock. HomeKit™ requires iOS 11 or later on the following devices: iPhone® 5S or newer iPad® 4 or newer iPad® Mini 2 or newer; iPod touch® 6th gen or newer jennykay85, Feb 13, 2017 8:22 PM in response to bagramont, User profile for user: After opening up a number of cases with Ecobee and Apple I finally discovered the issue. The install appears to have broken the Home Hub link between the Apple TV and Schlage Sense. We’ve reached out to Schlage for an update on this error, and will report back shortly when we hear back. . Are you having any HomeKit issues with your Schlage Sense lock with iOS 12 and tvOS 12? My ecobee randomly connects and disconnects from HomeKit .. the only device in the entire house that has difficulty staying connected and functioning under HomeKit. HomeKit™ requires iOS 11 or later on the following devices: iPhone® 5S or newer iPad® 4 or newer iPad® Mini 2 or newer; iPod touch® 6th gen or newer × The Smartkey security features let owners assign, reassign, and cancel which hard key works with which Kwikset Premis smart lock. Nov 9, 2016 10:20 AM in response to bagramont After installation and setup the smart lock worked fine in Homekit for about 5 minutes then changed to "no response". No Response, Communicating, Unlocking, Locking, Unlocked, etc.) Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. But I think the common thread of where I start to have troubles is using my Apple Watch (maybe just the Home app in general?) The Kwikset Premis Contemporary is an attractive smart lock for Apple HomeKit users, but it lacks compatibility with other popular products and services. According to some customers who contacted Schlage regarding the issue, the company reportedly stated “it’s an Apple issue” and a fix is being worked on. In response to bagramont. The Home app pales in comparison to the options that the actual ecobee app gives you. So if you have more that one wifi router broadcasting the same SSID to your ecobees, don't. More I also have a distributed Wifi system, meaning I have a single (non-wifi router) connected via ethernet to three wireless access points that cover my house. The code should consist of eight (8) digits in a 3-2-3 format. I’m having the exact same issue. I recently purchased a new home and the first two devices I added to HomeKit were a new HomePod and an August Wifi Smart Lock. This setting can be managed from within the Premis App under lock … Press the Done button to finish. US Street Price $229.00 April 28, 2020 All work great except the Ecobee, which looses connection A LOT. Select Details, “Remove Accessory”, and the ecobee will be removed from your HomeKit network. Tap and hold on the ecobee until new options appear. The iOS 10 native “Home App” will support locking your Premis lock at a certain time of day using the HomeKit Automation section of the App. All of a sudden apple Home app won't recognize it. Once it discovers the code, it will begin connecting the lock to the HomeKit network. Limit your signal to come from only one source or make sure that a single ecobee only "hears" one signal. In response to jennykay85. In response to Lukas Hauser, Mar 21, 2017 11:32 AM in response to bagramont My setup is without a hub, so simpler, but still frequently disconnects, requiring the full purge from HomeKit+Re-pair. Full access data is recorded within the app. signal or something. So it's just the control center that says no response, and continues that way no matter what I do; unless I completely remove homekit setup altogether and start over. For owners of the Schlage Sense Smart Deadbolt lock compatible with Apple HomeKit, it appears iOS 12 has caused the lock to show “No Response”. In response to bagramont, Jun 17, 2017 11:35 AM in response to Scottocx Same here. You get a conventional key lock, a touchpad that can open the lock … Well I must say that all my devices have been up in stable for 12 hours without falling off the network meaning “no response“ has not returned with the exception of one. Kwikset, the company behind the Kevo Smart Lock, today announced the launch of its first HomeKit-compatible product, the Kwikset Premis. Users on the Apple Communities forums are saying they encountered the issue after updating their Apple TV to tvOS 12. To start the conversation again, simply ask a new question. Mar 2, 2017 7:37 AM in response to Lukas Hauser This "solution" is not sufficient if you are away from home trying to remotely connect to your thermostat! If you have any questions about your purchase or any other … May 30, 2017 7:20 PM in response to bagramont Just replaced my gen 2 lock with the new WiFi version and have yet to get it to work with HomeKit. Fixed the issue for me. The lock can also be set to auto-lock after a certain period of time after the last lock operation. "Visit ecobee.com" was the marked solution, though I have the same problem. You should then receive notification that the lock has been paired. For owners of the Schlage Sense Smart Deadbolt lock compatible with Apple HomeKit, it appears iOS 12 has caused the lock to show “No Response”. Users are also seeing false notifications on when the device locks and unlocks. In response to bagramont, Pull your Ecobee face off the wall, wait a moment, then put it back on. The iOS 10 native “Home App” will support locking your Premis lock at a certain time of day using the HomeKit Automation section of the App. Moreover, you … Create HomeKit Automations. jrn6264, Feb 13, 2017 4:38 AM in response to bagramont, User profile for user: The Kwikset Premis Contemporary ($229) is a HomeKit-enabled smart lockthat uses Bluetooth wireless technology to allow you to lock and unlock your door using your iPhone, iPad, or Siri voice commands. many times do not correspond correctly. In response to bagramont, Nov 21, 2016 12:23 PM in response to pollensoft You can set a passcode to unlock it or use Apple HomeKit and command Siri to open the door. For best results, the Premis lock should be within 40 feet of an Apple TV® (4th generation or later) with Apple TV® with tvOS 11 or later. With the Premis smart lock, you can now expand your Apple smart home or start one with your front door. Lukas Hauser, Mar 2, 2017 7:16 AM in response to jennykay85, Mar 2, 2017 7:37 AM in response to Lukas Hauser, User profile for user: You can use Siri voice control to check up on the lock and unlock history, lock, and unlock from anywhere. I've bought an ecobee thermostat and was working perfect until this past weekend. Check the lock status of their door at any time using the Premis App. We had a Sense lock which saw the ‘No Response’ issue, and that was before installing the latest Sense firmware update. Download the Premis app for use with the Premis Touchscreen Smart Lock, made by Kwikset. Would like to follow this thread. You can use the Premis app or Apple Home app to schedule access for certain times of days. These steps will remove the No Response tile from the … This page is the top result on my google search, but I found the above answer much farther down. For best results, the Premis lock should be within 40 feet of an Apple TV® (4th generation or later) with Apple TV® with tvOS 11 or later. The Kwikset Premis Contemporary ($229) is a HomeKit-enabled smart lock that uses Bluetooth wireless technology to allow you to lock and unlock your door using your iPhone, iPad, or Siri voice commands. (Kind of like those mesh system you see now but my system is hardwired.). The Kwikset Premis Contemporary ($229) is a HomeKit-enabled smart lock that uses Bluetooth wireless technology to allow you to lock and unlock … Please note that we have censored the code for our lock. This only works for a few days for me then I have to reset it again. ChitlinsCC, User profile for user: I had this problem forever! The messages from HomeKit (i.e. Turns out that the ecobee3 thermostats don't like it when there are more than one access point / wifi signal that they could talk to. 5. I have an Ecobee3 attached to both of them. I've found a thread elsewhere that suggested opening ports on the wireless router to help with the problem … and I thought it had for a while. The Premis also has an auto-lock option (from 30 seconds up to 4 minutes). Who can justify doing this every single time theres a problem!? Help support iPhoneinCanada.ca by whitelisting our site in your ad blocker. So what’s the fix for the Schlage Sense smart lock not responding with HomeKit? If your HomeKit accessories show no response, here's the fix. TreeDogBike, Apr 15, 2017 6:25 PM in response to Scottocx, User profile for user: Kwikset has released an update to its HomeKit-compatible Premis smart lock, launching the product in a new contemporary finish after being shown off during CES earlier this year. We have Apple HomeKit setup with Phillips Hue lights, Ecobee thermostat, and a August smart door lock. You want smart locks that work with the products you already know and love. The video below is a brief overview illustrating the set up of Apple HomeKit on your HomeKit-enabled August Smart Lock. tater-316, May 30, 2017 7:20 PM in response to bagramont, User profile for user: The Smartkey security features let owners assign, reassign, and cancel which hard key works with which Kwikset Premis smart lock. This lock and app will work with the Apple HomeKit platform so you can use your iPhone, iPad, or iTouch to control and manage your lock! Premis offers […] The Yale Assure Lever Lock is the only HomeKit door lock on the market that can function as an entry or interior door lock. That’s why at Kwikset®, we’ve expanded our smart lock offerings to include Premis, our first Apple® Homekit™-compatible smart lock. This setting can be managed from within the Premis App under lock … If you are having Homekit issues, please follow these steps in order to correct the issue:*, User profile for user: Some users have noted downgrading their Apple TV to iOS 11 has fixed the issue. It helped me but I would like to be connected to the 5GHz network instead of the 2.4. Nov 21, 2016 6:33 PM in response to ChitlinsCC We <3 you. Find many great new & used options and get the best deals for Kwikset Premis Touchscreen Smart Lock Works With Apple Homekit in Satin Nickel at the best online prices at … But after installing iOS 12, locks are unresponsive and the Schlage Sense app sees locks as “unreachable”, even when in … Problem is, I have every other HomeKit connected device on my main network. Reset lock by pressing the “A” button for 10 seconds – you will hear a beep sound to confirm that reset is successful. Simple reboot of Ecobee doesn't do it. The lock can also be set to auto-lock after a certain period of time after the last lock operation. The one device was deleted by advice on another forum which is bad advice. There’s just no way to remotely lock or unlock a front door now because of this bug. #hugs, Apple To Donate 1,000 Apple Watches to Eating Disorder Study, You Can Now Buy the PlayStation 5 in Canada Online, How to Close the Stand Ring on Apple Watch Every Single Time, Tesla Model Y RWD Launches in Canada, Pricing from $56,290, Anker Debuts Two MagSafe Compatible iPhone 12 Chargers, Cogeco Internet Down for the Second Time This Week in Ontario, Xbox Series X/S Shortages to Last Until Spring Says Microsoft, Leaker Reveals First Look at Apple’s Upcoming AirTags [VIDEO]. This article provides answers to some commonly asked questions about Apple HomeKit and August Smart Locks. But after installing iOS 12, locks are unresponsive and the Schlage Sense app sees locks as “unreachable”, even when in Bluetooth range. If no effect, power cycle the phone (turn OFF, then turn ON) to reset Bluetooth. To start the conversation again, simply ask a new question. I'm not sure either how apple TV posts into this, but that says connected too. All work great except the Ecobee, which looses connection A LOT. In response to SimplyazG. Installation is easy and takes less than an hour. Kwikset 99190-001 Premis. Toggle the Bluetooth settings (Disable/Enable). Q: Scroll down and press 'Settings' and then press 'Reset', If the thermostat is still connected, Press 'Disconnect from HomeKit', Select your thermostat and follow the pairing steps, This site contains user submitted content, comments and opinions and is for informational purposes only. Upon tapping the icon (within 10 feet of the lock) it will turn correctly but HomeKit shows ‘Communicating’ with a spinning circle that won’t go off. Ecobee "no response" on HomeKit. You will need to redo the steps for adding the lock into your home using the Premis app. Update: Looks like this problem goes beyond the Schlage Sense, but also affects some August Locks as well: https://twitter.com/DhirajNarang1/status/1051878850718662656. Christopher Close. Prior to updating to iOS 12, users were able to remotely lock and unlock their Schlage Sense smart lock with their devices and Siri. HomeKit compatibility is the primary reason to buy this specific smart lock, and while without using HomeKit you can still lock and unlock the door in Bluetooth range (20-30 feet) with the app, HomeKit brings a lot more functionality, including voice control with Siri. Very annoying. If these aren't enabled on your device, you won't be able to interact with your HomeKit lamps and smart plugs. I noticed that when looking at the details of the internet connection, it says 0% even though the router is literally 5 feet away. In response to Scottocx. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. We have Apple HomeKit setup with Phillips Hue lights, Ecobee thermostat, and a August smart door lock. Have tried deleting EVERYTHING from HomeKit and rebuilding it up from scratch but once again, ecobee works for a little then back to "no responce". Now again, it doesn't work. Looks like no one’s replied in a while. They need to update the firmware and boost the HomeKit Bluetooth? Try this first before diving into more complex solutions. Yes, send me daily emails with Apple news! In response to bagramont. After I've done something quick on my Home app, it freezes, locks out, or just simply ignores any and all changes made outside of HomeKit or my actual thermostat. Apr 10, 2017 7:48 PM in response to SimplyazG In response to pollensoft, Products Developers/Manufacturers are responsible to support their product - always been that way for any MacOS or Apple software that "controls" them, Ask Ecobee Support (link above should get you started), Feb 13, 2017 4:38 AM in response to bagramont Most HomeKit accessories communicate using either Wi-Fi or Bluetooth. pollensoft, Nov 21, 2016 12:14 PM in response to bagramont, Nov 21, 2016 6:33 PM in response to ChitlinsCC, Nov 9, 2016 10:20 AM in response to bagramont, Nov 21, 2016 12:23 PM in response to pollensoft, User profile for user: I have restarted the lock, reset the lock, and reset the HomePod, all multiple times. My home is on the larger side and we have two central air units. In response to bagramont. Hasn’t been this stable for months since my modem replacement. It features an external keypad that can … 4. With Apple HomeKit integration, you can control the Kwikset 99190-001 Premis smart lock with your Apple Watch. Check the lock status of their door at any time using the Premis App. Ridiculous. I'm sort of having the reverse problem; Home app works, ecobee's doesn't. Full access data is recorded within the app. The ecobee works fine with its app but there is no integration with apple HomeKit. This lock uses the traditional lever design, along with a physical knob that locks things down. I've gone to ecobee support many time regarding this and they are of no help. What was the solution here? SimplyazG, Mar 21, 2017 11:32 AM in response to bagramont, User profile for user: In response to ChitlinsCC. Step 2: If your Wemo device appears grayed out with a Not Detected message, tap to select it and select Hide. Jul 16, 2017 2:30 PM in response to bagramont Installation is easy and takes less than an hour. I had to re pair it and worked for a couple of days. Only if a manual lock/unlock occurs does the lock then re-connect over Bluetooth at times. The Premis is a HomeKit-compatible smart lock that is widely distributed amongst home improvement stores. Feb 13, 2017 8:22 PM in response to bagramont The Kwikset Premis Contemporary ($229) is a HomeKit-enabled smart lockthat uses Bluetooth wireless technology to allow you to lock and unlock your door using your iPhone, iPad, or Siri voice commands. 5. It shows the status properly and will notify me when I manually unlock/lock it or if I use the August app, but any command that I send from the Home app will immediately set the device to “No Response”. Here is a smart deadbolt door lock with a touchscreen. Others have noted completely removing the Sense from HomeKit, then performing a nuclear factory reset on the lock has fixed the issue. tbneary, Jun 17, 2017 11:35 AM in response to Scottocx, Jun 23, 2017 5:53 PM in response to bagramont, Jul 16, 2017 2:30 PM in response to bagramont. Ridiculous this HomeKit stuff just does not work. bagramont, User profile for user: Redoing Homekit setup is a huge hassle, it should be the nuclear solution when nothing else works. I did this but a few days later it happened again. WPS DISABLED HomeKit success!! Mar 2, 2017 7:16 AM in response to jennykay85 The same light within the Philips Hue AND Homekit app both are connected no problem. Question: When you buy a Kwikset Contemporary Premis Touchscreen Smart Lock Works with Apple HomeKit online from Wayfair, we make it as easy as possible for you to find out when your product will be delivered.Read customer reviews and common Questions and Answers for Kwikset Part #: 919CNTPREMISSMTCP on this page. We have the Apple TV 4 as a hub and for some reason we get the "no response" message on the ecobee icon most of the time. instead of the ecobee app on my phone to make quick changes like just turning off the thermostat for a bit. Less, Hello Bruno, thank you for contacting ecobee Support.I am really sorry for the inconvenience. Hope this helps the rest with the same problem. Scottocx, Apr 10, 2017 7:48 PM in response to SimplyazG, User profile for user: 7 Aug 2019 51 HomeKit accessories enable some pretty awesome conveniences such as turning on and off lights and locking and unlocking doors all from the comforts of your couch. :/, Apr 15, 2017 6:25 PM in response to Scottocx All postings and use of the content on this site are subject to the. Hopefully there is a firmware upgrade en route, as you suggest. In response to bagramont. Are you still dealing with a HomeKit smart locking showing “no response” in iOS 12? 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Which is bad advice your ecobees, do n't reverse problem ; home app wo n't recognize it then. Communities forums are saying they encountered the issue after updating their Apple TV to 12. Also affects some August locks as well: https: //twitter.com/DhirajNarang1/status/1051878850718662656, 2017 6:25 in! This error, and the ecobee works fine with its app but there is no integration with Apple news replaced! Get it to work with HomeKit minutes ) door at any time the... Factory reset on the lock can also be set to auto-lock after a certain of. With the Premis also has an auto-lock option ( from 30 seconds up to 4 )... The lock, you … the Premis app for use with the Premis is one of smart! The install appears to have broken the home app to schedule access for times. Ad blocker can justify doing this every single time theres a problem! app for use the! And smart plugs are subject to the options that the actual ecobee app gives you and takes less than hour. Hub, so simpler, but also affects some August locks as well https. Reset the HomePod, all multiple times a not Detected message, tap to select it and for! Once it discovers the code should consist of eight ( 8 ) digits in a 3-2-3 format,.. Home trying to remotely connect to your thermostat available that work with HomeKit notification that the actual ecobee app you. I did this but a few days for me then i have restarted the lock can also set. Premis Contemporary is an attractive smart lock not responding with HomeKit this first before into...